Implementation Specialist

Company Description

VoiceStack is an AI-powered enterprise phone system built for modern healthcare practicesdesigned to capture every patient interaction, convert opportunities, and drive real growth.

It brings together voice, AI, and workflow automation to turn everyday conversations into measurable outcomes. Behind the scenes, were solving complex problems across telecom, real-time systems, and large-scale reliability where performance isnt optional. At its core, VoiceStack is built by teams that take ownership, stay deeply customer-focused, and care about engineering things the right way so the technology actually makes a difference.

Role Description

Own end-to-end client onboarding and implementation activities to ensure accurate system configuration, smooth go-live, and successful platform adoption.

Key Responsibilities

• Gather client requirements and understand workflows through onboarding and kickoff activities.
• Configure call flows, extensions, queues, voicemail routing, and business hours based on client needs.
• Coordinate number porting activities with telecom providers and track implementation timelines.
• Validate hardware compatibility, device mapping, and network readiness with client IT teams.
• Set up systems, create users/extensions, and perform pre-go-live testing.
• Train clients on platform usage, including Agent App, Deskphone, and Admin Console.
• Support go-live activities, validate system performance, and troubleshoot implementation issues.
• Monitor post go-live performance and escalate complex technical issues when required.
• Collaborate with internal teams and maintain accurate implementation documentation and trackers.

Key Skills & Requirements

• Strong communication and client coordination skills.
• Understanding of telephony systems, call routing, and implementation workflows.
• Problem-solving and troubleshooting ability during onboarding and go-live.
• Attention to detail in configuration, testing, and documentation.
• Ability to manage multiple implementations and work cross-functionally.

Location : On-site (Trivandrum)

Note: Only shortlisted candidates will be contacted for further rounds.