Implementation Engineer

Implementation Engineer

Department Engineering IoT & Hardware Experience

Location - Hyderabad, India

Employment Type 25 Years Full-Time

ZestIoT Technologies builds intelligent software for aviation ground operations. Our IoT layer is the foundation of real-time equipment tracking powering arrival and departure detection, equipment connectivity events, and conveyor loading/unloading insights across airports worldwide. We are looking for a hands-on IoT Engineer to own the full lifecycle of our IoT devices from assembly and configuration to customer deployment and ongoing health monitoring. This role sits at the intersection of hardware, software, and customer success.

Key Responsibilities:

Device Assembly & Readiness:

Own end-to-end device readiness processes for deployment across customer sites

Assemble, configure, and validate IoT devices (Teltonika, SICK, magnetic sensors, and equivalent hardware)

Implement device provisioning workflows, including firmware flashing and configuration standards

Maintain device inventory strategy, spares planning, and readiness SLAs Deployment & Customer Installation

Perform IoT device deployment across customer environments

Coordinate with customer stakeholders for installation planning and execution

Provide remote and on-site technical guidance during installations

Ensure successful deployment by validating data flow, event accuracy, and platform integration

Conduct training sessions and technical workshops for global customer teams on IoT systems, device usage, and installation best practices

Provide ongoing guidance and remote support to customer stakeholders to ensure successful adoption and operation of deployed solutions

Device Health, Monitoring & Reliability

Define and enhance device health monitoring frameworks (connectivity, battery, signal quality, event accuracy)

Proactively identify systemic issues and drive root cause analysis

Lead incident response for device outages and ensure SLA adherence Confidential

Data, Automation & Tooling

Use internal tools for monitoring, and log analysis

Identify repeatable problems and collaborate with engineering team to develop automation, diagnostics, and large-scale device management.

Documentation & Cross-Functional Collaboration

Create and maintain scalable documentation: runbooks, installation guides, troubleshooting playbooks

Act as a bridge between engineering, product, and customer success teams

Provide technical input into product improvements and feature roadmap

Ensure visibility of deployment and device health metrics across teams

Required Skills & Qualifications IoT & Hardware

2-4+ years of experience in IoT systems, device deployment, or industrial IoT environments

Strong hands-on experience with device assembly, field deployment, and troubleshooting

Familiarity with Teltonika (FMB/TFT series), SICK sensors, or similar industrial IoT hardware

Understanding of communication protocols: MQTT, TCP/IP, RS-232/485, CAN bus, BLE

Experience with GPS tracking systems, proximity sensing, or edge computing devices

Ability to interpret wiring diagrams and debug hardware issues in field environments Python & Software

Good to have understanding in Python for automation, scripting, and data analysis

Good to have knowledge of SQL for data validation and monitoring Soft Skills & Mindset

Customer-facing communication skills clear, professional, and proactive

Strong ownership mindset able to manage tasks end-to-end with minimal supervision

Detail-oriented with the ability to manage multiple device deployments simultaneously

Comfortable working in a fast-paced startup environment with evolving processes

Willingness to travel to customer sites for deployment and support when needed Confidential |

Good to Have

Experience in aviation, airport operations, or logistics/fleet tracking domains

Knowledge of conveyor belt systems, baggage handling, or GSE (Ground Support Equipment)

Experience with dashboarding tools Grafana, Kibana, or equivalent for device monitoring

Prior experience supporting enterprise customer deployments or installations Why ZestIoT

Work on real IoT at the edge airports, aircraft, and ground equipment across global locations

Small team, high ownership your work directly impacts customer experience

Exposure to the full stack hardware, platform, and customer-facing product

Fast-moving startup with strong domain depth in aviation ground operations