IBM APIC / Apigee Support Engineer

About the Role:

This India-based engineer supports both the IBM APIC/DataPower sustainment effort and the Apigee platform buildout on non-GovCloud workstreams. The primary focus is documentation, runbook authoring, scripting and automation, and developer portal support. You will work under the direction of the US-based IBM APIC SME and Apigee Architect, handling tasks that do not require access to GovCloud or classified environments.

Key Responsibilities:

IBM APIC Support (Non-GovCloud)

Author and maintain IBM operational runbooks, knowledge articles, and on-call procedures

Scripting and automation for IBM platform enhancements (under US SME direction)

CI/CD pipeline support for IBM APIC configuration artifacts

Assist with IBM-to-Apigee policy mapping documentation

Apigee Support

Support developer portal customization and API catalog management on non-GovCloud environments

Develop and maintain automation scripts for Apigee operational tasks

Assist Apigee Developer with proxy testing and integration test case documentation

Maintain CI/CD pipeline documentation and deployment guides

Documentation & Knowledge Management

Produce and maintain all SOW documentation deliverables: runbooks, playbooks, procedure guides

Maintain the knowledge article library in the client's ITSM platform

Create and update architecture decision logs and configuration baseline documents

Required Qualifications

3+ years in an API platform support, development, or operations role

Familiarity with IBM APIC or DataPower (hands-on exposure, not necessarily deep SME)

Apigee or equivalent API gateway development/support experience

Strong technical writing skills runbooks and knowledge articles are a primary deliverable

Scripting experience: Python, Bash, or JavaScript

CI/CD tools: GitHub Actions, Jenkins, or equivalent

Strong English written communication skills

Preferred Qualifications

IBM APIC administration experience

Google Apigee API Engineer certification or equivalent

Experience writing technical documentation for enterprise IT platforms

ITSM platform experience: ServiceNow or equivalent