IAM and Infrastructure Support Lead

Work Mode: Onsite Chennai

Time Zone: EST

Experience: 67 Years

Engagement Type: Contract | 6 Months (Likelihood of Extension)

Role Overview

We are seeking an experienced IAM + Infrastructure Support Lead with strong hands-on expertise across Identity & Access Management and IT Infrastructure / Endpoint Support.

This role requires a professional who can effectively lead support operations, manage day-to-day priorities, and guide existing team members while ensuring seamless service delivery. As this is a client-facing role, strong communication skills and prior stakeholder management experience are highly preferred.

Key Responsibilities

Identity & Access Management

• Manage user lifecycle activities including onboarding, offboarding, and access modifications
• Handle access provisioning / deprovisioning across enterprise applications
• Administer Okta, Active Directory, Azure AD, and Microsoft 365 environments
• Troubleshoot SSO, MFA, authentication, and access-related issues
• Conduct access reviews and ensure compliance with security policies

Infrastructure & Endpoint Support

• Manage Windows and Mac endpoint environments using Intune / Mosyle / JAMF
• Handle device enrollment, compliance, policies, and troubleshooting
• Support software deployment, patching, and endpoint administration
• Troubleshoot peripherals, hardware, and VMware virtual environments
• Resolve L2 / L3 incidents and perform root cause analysis for recurring issues

Leadership & Client Management

• Lead and coordinate the existing IAM and Infrastructure support resources
• Prioritize tasks, manage escalations, and ensure SLA adherence
• Serve as the primary point of contact for client communication and status updates
• Drive continuous improvement initiatives for support operations

Required Skills

• Strong experience in IAM and Infrastructure Support environments
• Okta, Active Directory, Azure AD, Microsoft 365
• Intune / Endpoint Management / Mac Device Management
• VMware / Virtualization fundamentals
• Windows & macOS troubleshooting
• Team leadership or mentoring experience
• Excellent verbal and written communication skills
• Prior client-facing experience preferred

Good to Have

• PowerShell / Bash scripting
• ITIL exposure
• IAM certifications (Okta / Microsoft)
• Audit / Compliance experience