HR Customer Support

Job Summary

HR Customer Support Associate

Bengaluru(Bellunder) / Pune(Magarpatta)/Mumbai (Vikroli west) Location.

We are looking for an HR Customer Support Associate to provide high-quality support through calls, emails, and chats. This is an HR support role with customer support responsibilities, focusing on assisting candidates and resolving queries while ensuring 100% issue resolution and customer satisfaction.

Shift & Work Schedule

• Shift: US Time Zones
• Work Week: Rotational (MonFri / TueSat / WedSun)
• Flexible to work as per business requirements

Looking for freshers or experienced professionals who are genuinely interested in building a career in Voice Process / Customer Support. Candidates from any domain/background can apply if they have excellent communication skills and are passionate about customer interaction.

Voice / Email / Chat Support

6-Month Contract Role

US Shift & Rotational Week-offs

Locations: Mumbai | Pune | Bangalore

WFO/Hybrid (as per business requirement)

International BPO experience is a plus, but not mandatory

If you have strong communication skills and are interested in a voice process role, share your updated cv at Sonam.srivastava@bcforward.com or DM me.

Key Responsibilities

• Handle inbound calls, emails, and chats and log interactions accurately in the system
• Provide Tier 2 HR customer support and resolve candidate/customer queries effectively
• Support candidates with recruitment-related queries (fresh applicants & rehires)
• Guide customers on self-service portals and navigation support
• Follow standard escalation procedures for unresolved issues
• Ensure adherence to SLA targets, quality standards, and compliance guidelines
• Conduct security verifications in line with company policies and GDPR guidelines
• Make outbound calls when required
• Maintain and update process repositories such as DTPs, Knowledge Base, and SharePoint
• Collaborate with peers and supervisors for smooth process operations
• Maintain punctuality, attendance, and operational discipline
• Minimize customer complaints and escalations through effective customer handling

Skills Required

• Excellent verbal and written communication skills
• Good technical aptitude and ability to learn quickly
• Familiarity with ticketing systems (ServiceNow preferred)
• Knowledge of ERP systems and MS Office Suite
• Strong problem-solving and customer handling skills
• Ability to work in a fast-paced and high-pressure environment

Experience

• Freshers are welcome
• Prior international BPO / HR support experience preferred

Personal Attributes

• Positive attitude and customer-focused mindset
• Strong team player with collaboration skills
• High level of integrity and discipline
• Quick learner with attention to detail
• Result-driven and flexible as per business needs