Head – People, Process & Transformation

Location: Tirupur (HQ-based preferred; strong on-site presence required)

Reporting to: Senior Management / CEO

Role Purpose

We are looking for a senior, hands-on leader to build a high-performance, values-driven

organization by integrating people leadership, process excellence, SOP discipline, and

technology enablement (automation & AI).

This role goes beyond traditional HR. It owns culture, capability, execution discipline, and

continuous improvement, ensuring that teams not only understand our vision and values

but live them through daily work practices and measurable outcomes.

Key Responsibilities

1. People, Culture & CT Principles

Act as a culture carrier and enabler, embedding CT vision, values, and behaviors

across all levels.

Train and coach team members and leaders on ownership, accountability,

collaboration, and growth mindset.

Strengthen people engagement while maintaining performance discipline.

Build trust-based relationships across teams and act as a bridge between leadership

and execution.

2. SOP Ownership & Process Excellence

Own the end-to-end SOP framework across departments.

Design, implement, review, and continuously improve SOPs aligned to business

needs.

Ensure SOPs are practical, adopted, audited, and followed, not just documented.

Conduct internal audits, identify gaps, and drive corrective actions with clear

ownership.

3. Efficiency & Work Process Flow Improvement

Map end-to-end workflows across functions (merchandising, sourcing, production,

finance, logistics, etc.).

Identify inefficiencies, bottlenecks, duplication, and manual dependencies.

Redesign process flows to improve speed, clarity, accountability, and output quality.

Track and demonstrate measurable efficiency improvements.

4. Automation, Digital & AI Enablement (Business Side)

Act as the business owner and adoption lead for automation and AI initiatives.

Identify use cases where automation or AI can reduce manual work and improve

decision-making.

Partner with operations/technology teams to support:

o Workflow automation

o Reporting and dashboard adoption

o AI-assisted documentation, analysis, and follow-ups

Train teams to confidently use new tools and systems; drive real adoption.

5. Change Management & Innovation

Lead change management during new process, system, or tool rollouts.

Handle resistance constructively and ensure behavioral change sticks.

Introduce structured continuous improvement and innovation cycles.

Bring in new ideas, benchmarks, and best practices to improve overall organizational

performance.

6. Talent, Capability & Recruitment

Support recruitment of right-fit talent aligned with culture and performance

expectations.

Strengthen onboarding, role clarity, and capability building.

Develop supervisors and mid-level leaders to create strong second-line ownership.

Support succession planning and long-term capability development.

Key Skills & Competencies

Strong people leadership with high emotional intelligence

Deep process orientation and execution discipline

Proven experience in SOP implementation and compliance

Ability to drive change across departments and levels

Comfortable working with data, systems, and technology teams

Clear communicator who can challenge constructively

Curious, structured, and improvement-driven mindset

Experience & Profile

Must Have

812+ years of experience in People, Operations, Process Excellence, or

Transformation roles

Proven track record of driving SOPs, efficiency improvements, and behavioral

change

Experience working in process-heavy environments (manufacturing, textile, export,

operations-driven businesses preferred)

Strong on-ground presence and execution capability

Strong Advantage

Exposure to ERP, automation tools, dashboards, or AI-enabled workflows

Hands-on experience in training teams on new ways of working

• Prior involvement in digital or operational transformation initiatives