Head - IT Applications

Position: Head - IT Applications

Location: Pune, India

About us:

Jade Global has driven growth for mid-sized and large enterprises through innovation and impact. We empower visionaries with modern technology, helping businesses scale with speed, efficiency, and cost optimization. Our vision is to be a trusted partner in accelerating digital transformation. With the acquisition of D4M International, weve enhanced our SAP expertise in manufacturing and supply chains. With certifications including CMMI SVC V2.0 Maturity Level 5, ISO 27001:2022, and HIPAA compliance, we ensure excellence in serving the High-tech, Life Sciences, and Finance industries. Headquartered in San Jose, CA, with offices across the US, Canada, and India, Jade Global is powered by 2000+ IT professionals worldwide. We specialize in industry-specific IT solutions that improve business performance, including strategy, business application implementations, integrations, cloud services, technology advisory, managed services, testing, and functional and technical support. For more information, visit www.jadeglobal.com.

Overview:

We are seeking a highly skilled and motivated Head of IT Applications to join our EIT team.

As the Head of IT Applications, you will be responsible for driving transformation & innovation by leveraging technology, while ensuring stable day-to-day services of JADE applications at a Global Level. You will be leading a team of Application Specialists and be responsible for their growth and skills enhancement. The position is based out of Pune

Responsibilities:

Strategic Planning and Roadmap:

Collaborate with business stakeholders to understand their needs, objectives, and challenges.

Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.

Business Relationship Management:

Establish strong relationships with business units, acting as a trusted advisor and partner.

Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.

Transformation and Innovation:

Identify and evaluate emerging technologies and trends that can drive transformation and innovation.

Collaborate with business units to develop and implement technology-driven initiatives driving

productivity and efficiencies

Service Delivery and Operational Management:

Serve as the primary point of contact and subject matter expert for all JADE Business applications.

Ensuring the delivery of IT Application services meets the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).

Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.

Ensure application performance, availability, and security meet or exceed SLAs

Implement and maintain ITIL best practices and processes

Oversee the incident management process (Including major Incidents), ensuring timely resolution of

issues

Lead problem management activities to identify root causes and prevent recurrence

Collaborating with cross-functional teams, including IT operations, infrastructure, software development,

and business stakeholders, to define and deliver IT services.

Developing and implementing service improvement plans to enhance service quality and customer

satisfaction.

Ensuring compliance with industry and regulatory standards, including data privacy, security, and

compliance.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field.

MBA degree is desirable

Strong analytical skills to assess service performance and make data-driven recommendations.

Ability to manage multiple priorities in a fast-paced environment.

Experience:

At least 15 years of experience leading Global IT Applications teams in Commercial, Project Delivery, Business Analytics, Finance, Procurement and HR functions

Has worked in a Global and multi-cultural environment

Proactive approach to drive change and improving user experience

Experience in driving transformation and innovation. Exposure to Digital/AI ways of working preferred

Communicating effectively with stakeholders, including executives, business leaders, and technical teams

Excellent People Management skills, develop Talent and growth

Up to date with current technology, industry trends, and developments