Group Manager

Group Manager Group Benefits Life Insurance Operations

Location: Gurgaon, India

Experience: 1416 Years

Employment Type: Full-Time

Shift: Flexible to work in US shifts

About the Role:

We are seeking an experienced Group Manager Group Benefits Life Insurance Operations to lead large-scale insurance operations and drive delivery excellence across multiple Group Benefits Life Insurance processes. This role requires strong domain expertise, people leadership capabilities, stakeholder management skills, and a passion for operational transformation.

Key Responsibilities

Operations & Delivery Management

• Manage end-to-end Group Benefits Life Insurance operations, including:
• Onboarding & Enrollment Support
• Underwriting Support
• Rating & Quoting
• Claims Processing & Servicing
• Renewals, Billing & Endorsements
• Ensure adherence to SLA, KPI, quality, productivity, and customer satisfaction targets.
• Drive operational efficiency, risk mitigation, and continuous performance improvements.

Leadership & Team Management

• Lead multiple teams and process leaders.
• Drive workforce planning, performance management, and succession planning.
• Foster a high-performance, compliance-focused culture.

Stakeholder & Client Management

• Serve as the primary interface for clients and business stakeholders.
• Conduct governance meetings, business reviews, and performance reporting.
• Manage escalations and drive customer satisfaction.

Transformation & Governance

• Lead automation and process improvement initiatives.
• Ensure compliance with regulatory, audit, and internal control requirements.
• Support transitions, migrations, and operational stabilization programs.

Required Qualifications

1216 years of experience in Insurance Operations

57+ years in leadership roles managing large teams

Strong experience in Group Benefits Life Insurance Operations (Mandatory)

Experience in client-facing and governance roles

Graduate degree (Mandatory)

Preferred Qualifications

MBA or Insurance Certifications (LOMA, FLMI)

Experience in automation, transformation, and process optimization

Exposure to global delivery/onshore-offshore operating models

Strong analytical, MIS, reporting, and presentation skills

Why Join Us?

• Opportunity to lead large-scale insurance operations
• Work with global stakeholders and clients
• Drive transformation and innovation initiatives
• Career growth within a dynamic leadership environment

Interested candidates can apply directly through LinkedIn