Graduate Engineer – Tech Operations

Start your career inside a real software company

Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform already supporting 25,000+ prescriptions per month, with the business growing 10%20% month on month. This is not a prototype. This is not a back-office internship. This is real software, real users, real tickets, real workflows, and real operational complexity. If youre an engineering graduate looking for a strong first step into tech, this is the kind of role that gives you real exposure fast.

Why this role is a strong first move

Tech Operations

IT Operations

SaaS Operations

Product Support

Technical Support

B2B Customer Support

Support Analyst / Operations Analyst type work

Implementation / Delivery / Product-adjacent career paths later

Youll work close to live software, real customer issues, product workflows, internal tech teams, and real business operations. That makes this a much stronger first role than generic support or generic admin work.

The role

We are hiring engineering graduates and early-career candidates who want to begin their career in a real tech environment. You do not need to know exactly where you want to specialise yet.

software operations

structured problem-solving

product support

ticket-based issue handling

business customer support

learning how live SaaS platforms actually run

This is not a consumer call-centre role. It is B2B support inside a live software platform.

What youll do

work on tickets raised by business customers

help investigate and coordinate issue resolution

support live customer workflows

track issues clearly and communicate updates

work with internal teams to move issues forward

learn how a real SaaS platform operates day to day

build strong habits in structure, communication, ownership, and accountability

Youll be close to the engine room of a real software business.

What youll learn

SaaS / software operations

ticketing and issue workflows

product support

B2B customer communication

live operational troubleshooting

structured problem-solving

real workflow-heavy software

healthtech and regulated operations

If you are good, this is the kind of role that can open future paths into operations, implementation, delivery, product support, QA, customer-facing tech roles, and other adjacent tech functions.

Who this is for

an engineering graduate

looking for your first serious role in tech

organised and reliable

comfortable with structured work

happy working on tickets and issue resolution

interested in SaaS, product support, operations, or customer-facing tech roles

comfortable communicating with business customers in English

keen to learn quickly in a real software environment

Helpful signals include exposure to Jira or similar ticketing tools, internships, projects, or campus work linked to software teams, strong written communication, comfort with process-driven work, and interest in SaaS, operations, support, or healthtech.

This role is probably not for you if:

you only want a pure coding role immediately

you would dislike working on tickets

you are not interested in support or operations at all

you want a very unstructured environment

you would be frustrated being close to customer and workflow issues

you are looking for a consumer support / call-centre style role

Why Script Assist

Real software

Real scale

Real business customers

Real operational complexity

Fast growth

Strong learning curve

A platform used every day in healthcare operations

Apply

• Apply if you have an engineering background, want to start your career in tech, and are excited by the idea of working on real software used by real business customers.