GM Cloud Operations

Role

Cloud Operations

Job Level/ Designation

M3

Function / Department

Central Operations Group-Active Operations

Location

Mumbai

Job Purpose

• To ensure 100% availability of the deployed cloud infrastructure.
• Streamline cloud operational processes to ensure healthy and robust network.
• Achieve set benchmarks for cloud KPIs
• Facilitate technology discussions, prioritization and governance to ensure timely execution
• Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
• Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
• Product / Vendor Governance to support proper RCA, Solution to mitigate outages
• Bridge between CODE, NOC, Clusters for Core Related engagement
• New OEM, Product introduction & validation

Key Result Areas/Accountabilities

• Life cycle management of the deployed cloud infrastructure
• Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
• Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
• Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
• Maintain latest blue print of the deployed cloud and update the same on regular basis
• Initiate automation of routine activities and reduce manual intervention.
• Develop triggers for various events to reduce TAT for resolving reported issues.
• Track and get the issues resolved reported in cloud infrastructure
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure
• Take handover of cloud infrastructure deployed from projects team. Ensure all relevant points are closed prior to handover.
• Life cycle management HW and SW
• Software upgrade FNI and Security Clearance
• Drive Faults and Alarm reduction
• RCA base leaning rollout
• Operational Guideline to circles
• Regulatory & Security Compliance for New Implementation
• Opex Guidance to Cluster & Finance
• Scope finalization for AMC/MS
• Central PR/PO for Opex / AMC/MS
• Architecture guideline validation & enforcement
• Optimization of the HW deployed and VM scaling.
• AMC & Opex guidance to circles & AMC / Opex - PR, PO, GRN ( PAN India).

Core Competencies, Knowledge, Experience

• Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
• Knowledge and experience on Redhat Openshift environments.
• Understand the intricacies of each vendor product deployed in the network
• Experience in handling LIVE operations to judge given situation and take appropriate decisions
• Hands on experience on Nokia CBIS, Zabbix, and NADCM operations.
• Hands on experience in deploying open-stack (NFVI) cloud infrastructure
• Good understanding of CEPH based storage
• Good understanding of Openstack services, Undercloud and Overcloud Concepts.
• Good understanding of SDN technologies
• Hands on experience in updating/modifying networking of cloud infrastructure
• Good Understanding of Docker and Container.

Must have technical / professional qualifications

• BE/B. Tech in Electronics & Communication
• Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)

1. Linux advance Training/certifications
2. Open stack Training/certifications

Years of Experience

15+ years of experience. (5-7 years in Cloud operations is must)