Front Office Executive

Company Description

Rajbagh- A Holistic Wellness Retreat, situated in Udaipur, is a holistic wellness retreat where nature and mindful living converge. The retreat provides personalized wellness programs through Ayurveda, naturopathy, yoga, therapies, and therapeutic activities. Focused on delivering exceptional guest experiences, Rajbagh- A Holistic Wellness Retreat believes in combining traditional wellness practices with professional care and hospitality.

Role Description

We are seeking a professional, well-groomed, and guest-focused Front Office Executive for a full-time, on-site role in Udaipur. The Front Office Executive will be responsible for welcoming guests, managing front desk operations, handling inquiries, coordinating guest schedules, and ensuring a seamless guest experience from arrival to departure. The role requires excellent communication skills, attention to detail, and a hospitality-driven mindset.

Qualifications

Strong communication and interpersonal skills

Experience in front office, reception, guest relations, hospitality, or customer service preferred

Ability to manage guest interactions professionally and courteously

Familiarity with CRM, hotel management software, or basic computer applications

Strong organizational and multitasking abilities

Problem-solving mindset with a customer-centric approach

Ability to work independently and within a team environment

Excellent verbal communication in Hindi and English preferred

Graduate degree preferred

Responsibilities

Welcome guests and visitors professionally and create a positive first impression

Handle guest check-ins, registrations, and check-outs efficiently

Manage incoming calls, emails, WhatsApp messages, and guest inquiries

Coordinate guest appointments, consultations, therapies, and schedules with internal departments

Maintain accurate guest records and update information in the system

Assist guests with information regarding programs, services, and facilities

Address guest concerns and coordinate resolutions with relevant departments

Ensure the reception area remains organized, presentable, and welcoming

Coordinate with medical, therapy, housekeeping, and operations teams to ensure smooth guest experiences

Maintain high standards of hospitality and guest satisfaction at all times

Deliverables

Professional growth opportunities

Supportive and wellness-focused work environment

Opportunity to work with a leading holistic wellness retreat

Compensation: Up to INR 25,000 monthly (depending on experience)

Accommodation in the Campus

Meals available on campus