Front Office Executive

About the role

The Front Office Executive runs the front desk at the property. You are the first and last in-person touchpoint for every guest, and the operational hub connecting housekeeping, F&B, and reservations.

Key responsibilities

• Handle check-in and check-out with accuracy and warmth.
• Manage the PMS reservations, room blocks, billing, and reports.
• Answer in-house calls, handle concierge requests, and recommend local experiences.
• Coordinate arrival logistics pick-ups, welcome drinks, room allocation, and special touches.
• Handle guest grievances at the front desk and escalate where needed.
• Take direct walk-in bookings and phone enquiries; coordinate with centralised Reservations for availability.
• Close the shift cash handling, daily reports, handover notes, and next-day arrival preparation.
• Maintain the guest history and feed updates into Zoho CRM for future stays.

What we're looking for

• 14 years at a hotel front desk.
• Working knowledge of a PMS (IDS, eZee, Hotelogix, Opera, or similar).
• Clear spoken and written English; conversational Hindi.
• Presentable, polite, and comfortable with shift work including nights on rotation.
• Basic cash-handling and billing experience.
• Hotel management diploma or degree preferred.