Front Office Associate

Position: Guest Service Associate (Front Office)

Department: Front Office

Experience: 13 years (Hotel Industry preferred)

Key Responsibilities:

• Welcome guests and handle check-ins, check-outs, and room assignments efficiently.
• Manage guest requests, inquiries, and complaints with professionalism and prompt resolution.
• Process reservations, room changes, billing, and payment transactions accurately.
• Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
• Promote Marriott Bonvoy enrolments, room upgrades, and other hotel services.
• Maintain guest records and ensure compliance with hotel policies and brand standards.
• Deliver exceptional customer service while creating memorable guest experiences.

Requirements:

• 13 years of experience in Front Office operations in a hotel.
• Knowledge of OPERA/PMS is preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Willingness to work rotational shifts.