Front Office Administrator

Location: ClassicalPilatesfor Wellbeing, Bangalore

Position Type:Full-time

About Us:

ClassicalPilatesfor Wellbeing is Indias only Licensed ClassicalPilatesStudio affiliated with ThePilatesCenter in Boulder, Colorado. We are dedicated to promoting health and wellness through the art ofPilates, and we are currently seeking passionate individuals to join our team asTraineePilatesTeachers.

We are looking for a professional, well-presented, and highly organized individual to join our team as a Front Office Administrator & Program Coordinator. This role is essential in ensuring smooth studio operations and delivering exceptional service to our clients. You will be the first point of contact at the studio, reflecting the professionalism and values of our organization.

Experience:

• 12 years of experience as a Receptionist or in a similar front office role

Mandatory Skills:

• 1-2 Years of experience as Receptionist is Mandatory
• Excellent communication skills (spoken and written)
• Presentable and well-groomed at all times
• Proficiency in MS Office (Excel, Word, Outlook)

Key Responsibilities:

• Greet clients and guests with warmth, professionalism, and courtesy.
• Handle all incoming calls and inquiries, offering accurate information and addressing basic client queries.
• Schedule and manage appointments for Teaching Faculty using mobile/CRM tools.
• Assess client requirements and coordinate introductory consultations with appropriate teachers.
• Maintain and update the client database for accuracy and follow-ups.
• Collect payments, maintain payment records, and assist the General Manager in account reconciliation.
• Ensure the reception and studio areas are clean, organized, and inviting at all times.
• Monitor cleaning schedules and ensure hygiene protocols are followed.
• Coordinate with teachers and management for smooth class transitions and client experience.

Work Timings

• Weekdays: 8:00 AM to 6:00 PM
• Weekends: Saturday - 8:00 AM to 1:00 PM

Qualifications

• Excellent verbal and written communication skills, particularly in English.
• Candidates with a hospitality background are preferred.