Freelance Oracle EBS Functional Support Analyst

Company Name : Willware Technologies

Role :Oracle EBS Functional Support Analyst

Experience : 7+ Years

Remote

2:30 PM IST to 11:30 PM IST

Roles and Responsibilities

Oracle EBS Level 1 Support

• Respond to user requests and incidents related to Oracle EBS modules.
• Provide functional support for:
• Oracle Accounts Payable (AP)
• Oracle Accounts Receivable (AR)
• Oracle General Ledger (GL)
• Oracle Purchasing (PO)
• Oracle Inventory
• Oracle Order Management (OM)
• Troubleshoot transaction errors and workflow issues.
• Monitor and assist with failed concurrent requests.
• Validate data entry and identify user-related errors.
• Assist users with report execution and navigation.
• Create and maintain knowledge base articles.
• Escalate unresolved issues to Level 2 or Level 3 support teams.
• Track tickets through resolution and communicate status updates.
• The candidate should possess L1 help desk management experience along with Oracle EBS Administration as the primary skill.
• A secondary skill in Microsoft-related applications, particularly for handling password changes and L1 ticket resolution, is required.
• Strong communication skills are essential.
• This role is for the second shift, from 2:30 PM IST to 11:30 PM IST.