Fraud Specialist

About Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website-www.concentrix.com

Role - Fraud Analysis

Location - Bangalore / Pune/ Mumbai / Gurgaon

Experience: 1 to 3 Years

Key Responsibilities

• Real-Time Fraud Monitoring
• - Ability to monitor, investigate, and respond to high-volume fraud alerts
• - Experience handling real-time messaging and voice fraud
• Strong Investigative Skills (Identifying fraud indicators such as SHAFT violations, ATO, phishing, traffic anomalies)
• Quick Decision-Making Under Pressure
• - Taking immediate action (blocking traffic, suspending accounts, escalating incidents)
• - Remaining calm during high-severity situations
• Process & Runbook Adherence (Strict compliance with documented fraud workflows and escalation procedures)
• Carrier & Escalation Handling (Managing Traceback requests, Somos alerts, 10DLC violations, carrier complaints)
• Case Management & Documentation (Accurate case notes and investigation documentation in JIRA and ticketing systems)
• Operational Discipline (Ability to multitask across alerts, queues, and systems in a 24/7 environment)
• - Basic SQL or data analysis skills
• - Experience with Safetech, Sift, or similar screening tools
• - Knowledge of billing fraud and chargebacks (Visa, Mastercard, Amex)
• - Familiarity with Dark Web credential monitoring
• - Experience in telecom, fintech, payments, or abuse prevention
• - Exposure to compliance screening, sanctioned customer lists
• - Prior shift-based / NOC / SOC operations experience

Interested Candidate can share CV on Vivek.kaul@concentrix.com