Field Sales Representative

Location

Bangalore, Karnataka, India

Preferred area focus: Whitefield and nearby high-footfall local markets

Workplace Type

On-site / Field-based

Job Type

Contract

Contract Duration

3 months, with potential full-time conversion based on performance

Experience

15 years

About the Company

We are a stealth early-stage startup building a local loyalty and rewards platform for merchants and consumers.

Our platform helps local businesses improve repeat customer visits through rewards, streaks, vouchers, referrals, visit-based campaigns, spend-based offers, and community-led activations.

We are starting with local businesses in Bangalore, including cafes, restaurants, salons, gyms, retail stores, grocery stores, service businesses, and apartment-area merchants.

About the Role

We are looking for a business-minded Merchant Growth & Partnerships Associate who can go on the ground, speak to local merchants, understand their business, design practical loyalty offers, onboard merchants onto our platform, train store staff, and help activate customers.

This is not a pure sales role.

The right candidate should be able to think like a business operator, understand merchant margins, explain reward responsibilities clearly, avoid overpromising, and help us build a repeatable go-to-market model.

You will work closely with the founding team during the early city launch.

Responsibilities

Identify and approach local merchants across Bangalore, especially Whitefield and nearby areas.

Pitch our loyalty and rewards platform to cafes, restaurants, salons, gyms, retail stores, grocery stores, and service businesses.

Understand merchant needs, average bill value, margins, customer repeat behavior, current discounts, and business goals.

Help merchants create practical loyalty campaigns such as visit-based rewards, spend-based offers, vouchers, freebies, referrals, and community offers.

Clearly explain merchant responsibilities, reward rules, validity, expiry, redemption process, and cost/liability of offers.

Onboard merchants with complete business details, offer setup, and store-level readiness.

Train merchant owners and staff on how to explain the program, verify customers, handle redemptions, and avoid customer confusion.

Help activate customers at merchant locations through QR, app onboarding, WhatsApp sharing, and in-store explanation.

Collect structured feedback from merchants and customers.

Track daily visits, leads, conversions, activations, objections, and follow-ups.

Share market insights with the founding team to improve product, pricing, onboarding, and campaign design.

Maintain relationships with onboarded merchants and help keep them active.

Requirements

15 years of experience in field sales, business development, merchant acquisition, partnerships, city launch, or startup operations.

Strong communication and negotiation skills.

Ability to walk into local businesses and speak confidently with owners or managers.

Good understanding of discounts, rewards, customer retention, and local business economics.

Ability to explain app-based products in simple language.

Comfortable with daily field work and local travel.

Strong follow-up discipline and reporting habits.

Ability to think beyond signups and focus on real merchant and customer activation.

Comfortable using mobile apps, WhatsApp, Google Sheets, and basic CRM or reporting tools.

English required.

Hindi and/or Kannada preferred.

Preferred Background

Experience in any of the following is a strong plus:

Merchant acquisition or field sales

Fintech, payments, QR, POS, or merchant platforms

Startup field operations or city launch roles

What We Are Looking For

You are a good fit if you can:

Think like a merchant, not just a salesperson.

Explain why a loyalty offer makes business sense.

Understand who bears the cost of a reward, voucher, freebie, or discount.

Avoid overpromising to merchants.

Train store staff patiently.

Bring back useful market insights, not just lead counts.

Work independently in the field.

Handle rejection and still maintain high energy.

Help us figure out what actually works in the market.

Example Problems You Should Be Comfortable Solving

A caf wants repeat customers but does not want to give flat discounts. What offer should we create?

A salon wants customers to return every month. Should we use a visit-based reward, spend-based reward, or referral reward?

A merchant asks, Who pays for the free item? How do you explain it clearly?

A customer claims a reward but store staff is confused. How do you handle it?

A merchant says, I already give discounts. How do you show the value of a loyalty platform?

Compensation

Fixed monthly retainer based on experience, plus travel/phone allowance and performance incentives.

Indicative range:

fixed monthly + allowance + performance incentives

Incentives will be based on verified merchant activation and customer usage, not just signups.

Full-Time Conversion

This is a 3-month contract role.

High-performing candidates may be considered for full-time conversion based on ownership, merchant activation quality, reporting discipline, business judgment, and cultural fit.

Success in This Role Means

By the end of the contract, you should have helped us:

Identify high-potential merchant categories

Onboard quality merchants

Activate real customers

Train merchant staff

Understand merchant objections

Create repeatable loyalty campaign templates

Build a strong launch playbook for scaling across Bangalore

Application Question

Please answer this while applying:

How would you convince a caf owner to use a loyalty platform instead of giving regular discounts?