Field Delivery Engineer (FDE)

THE ROLE & RESPONSIBILITIES

As a Field Delivery Engineer, you will translate HCL Software's Agentic Platform into customised, production-ready solutions for enterprise clients building integrations, resolving complex issues, and training client teams to maximise ROI on their software investments.

- Translate HCL Software products into production-ready, client-tailored solutions that fit existing enterprise infrastructure.

- Build APIs, automation scripts, and custom data pipelines to integrate HCL solutions seamlessly into legacy and modern systems.

- Provide on-site or remote diagnostic support resolve edge cases and debug production issues under tight, client-driven deadlines.

- Lead technical discovery workshops, act as a subject matter expert, and train client teams to maximise adoption and ROI.

- Proactively document solutions, configurations, and known issues to build shared knowledge across the delivery community.

REQUIREMENTS & QUALIFICATIONS (Must-Have)

- 7+ years of experience in software solutions, technical architecture, or IT consulting.

- BE/BTech (or above) in Computer Science or a related field.

- Proficiency in Python and/or Java for building integrations and automation scripts.

- Strong command of REST and GraphQL APIs, OAuth/JWT authentication, and frontend/backend fundamentals.

- Experience with advanced database management including Vector and NoSQL databases.

- Familiarity with containerisation (Docker, Kubernetes) and CI/CD pipelines.

- Cloud platform experience on at least one of AWS, Azure, or GCP.

- Strong client-facing communication and stakeholder management skills.

Nice-to-Have

- Hands-on experience with HCL Software products or comparable enterprise software platforms.

- Background in AI/ML integration, LLM deployment, or Autonomous Agent implementations.

- Familiarity with security frameworks and compliance standards (ISO 27001, SOC 2, GDPR).

- Experience delivering technical training or enablement programmes.