FICO Falcon Fraud Manager – Technical Engineer / Support Lead

We are looking for an experienced FICO Falcon Fraud Manager professional to support, maintain, and enhance enterprisescale fraud detection platforms. The ideal candidate will have strong technical expertise in Falcon infrastructure, handson production support experience, and a solid understanding of the Fraud / AML domain.

Job Location: Bangalore / Chennai / Pune

Experience: 6 years 12 years

Key Responsibilities

• Implement, deploy, and maintain the FICO Falcon Fraud Manager suite
• Manage and support Falcon components including:
• Scoring Server
• Couchbase
• MUX
• Case Manager
• Expert
• Perform BAU and Production Support activities for Falcon applications
• Troubleshoot, analyze, and resolve Falcon technical issues with minimal downtime
• Plan and execute Falcon application upgrades to newer versions
• Ensure platform stability, performance, and availability in production environments
• Collaborate with fraud operations, business, and infrastructure teams
• Support incident management, root cause analysis, and preventive actions

Required Skills & Qualifications

• Strong handson experience with FICO Falcon Fraud Manager
• Proven experience in Falcon infrastructure deployment and server maintenance
• Expertise in troubleshooting Falcon application issues
• Experience working in production / BAU support environments
• Good understanding of:
• Fraud detection systems
• AML concepts and workflows
• Ability to work in a highavailability, highpressure production setup
• Strong communication and stakeholder coordination skills