Key Responsibilities:

Facility Operations Training & Audits:

Conduct regular operational and facility audits across Urban Vault locations to ensure compliance with SOPs and service standards.

Identify process gaps, skill deficiencies, and training needs through on-ground observations and audit findings.

Develop and deliver structured training programs for:

Housekeeping Teams

Pantry Teams

Security Personnel

Facility Supervisors

Valet & Frontline Support Staff

Conduct refresher training sessions and toolbox talks to reinforce operational best practices.

Track post-training improvements through audits, assessments, and performance reviews.

Coordinate with Operations and Facility Managers to implement corrective action plans.

Support the standardization and documentation of operational procedures across locations.

Learning & Development Support (30%):

Assist in onboarding and induction programs for new employees.

Support the execution of company-wide learning initiatives and training calendars.

Coordinate with internal subject matter experts and external trainers for learning interventions.

Maintain training records, attendance trackers, certifications, and learning documentation.

Support compliance and statutory training programs, including:

Fire Safety

First Aid

Emergency Preparedness

Workplace Health & Safety

POSH Awareness

Qualifications & Experience:

12 years of experience in operations training, facility management training, hospitality training, or a related field.

Basic understanding of Facility Management, Housekeeping, Hospitality, or Workplace Operations.

Experience in Managed Office Spaces, Co-working, Hospitality, Facilities Management, Commercial Real Estate, or Service Industries is preferred.

Bachelor's degree in Hospitality, Business Administration, Human Resources, or a related field.

Skills & Competencies:

Strong presentation and facilitation skills.

Excellent communication and stakeholder management abilities.

Good observation, auditing, and problem-solving skills.

Proficiency in Google Workspace.

Ability to travel across locations and work with multiple teams.

Strong organizational and documentation skills.

Facility Trainer