Facility Manager [T500-25868]

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What Youll Be Doing (position summary):

The Facility Manager provides administrative and operational support to ensure the efficient functioning of building facilities. This role involves coordinating maintenance, managing office services, and assisting in workplace safety and compliance initiatives.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Serve as the first point of contact for all facility-related inquiries and service requests.
• Coordinate routine maintenance and emergency repairs with vendors and service providers.
• Monitor building security, cleanliness, and safety standards.
• Track inventory and order office and facility supplies as needed.
• Assist in managing office moves, furniture setups, and space planning.
• Maintain records of maintenance schedules, vendor contracts, and compliance documentation.
• Support health and safety compliance efforts, including inspections and audits.
• Communicate with staff regarding facility-related updates and issues.
• Provide administrative support to the Facilities Management team at assigned Facilities.
• Provide timely and accurate completion FM reports pertaining to assigned Facilities.
• Be accessible for escalation of all FM related issues.
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.
• Oversee the Mailroom process.
• Oversee the Front Office function ensuring visitors are promptly attended by the Front Office Executives (FOE).
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
• Oversee the Housekeeping Services and service delivery of the housekeeping vendor.
• Coordination meetings with vendor for resolution of service issues.
• Oversee Cafeteria Services & vendor.
• Ensure that the caterers are maintaining highest standards of hygiene in the services area.
• Ensure that the quality and quantity of the food supplies are meeting the requirements.
• When the food supplies run out, escalate the matter to the caterer's management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions.
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions.
• Prepare weekly shift rosters for Front Desk and communicate in advance to the staff and transport division.
• Coordination with corporate security to ensure proper access to the facilities for employees and visitors.
• Oversee and maintain security systems, fire safety measures, and emergency response plans, ensuring they are up-to-date and effective.
• Provide vendor management services i.e: Transportation, Food and Beverage etc.
• Ensure that transportation is meeting employee needs and aligned to legislative requirements where needed.
• Liaise with both transportation provider(s) and corporate security to ensure provision of transportation security escort where required.
• Support with any transportation escalations as needed.

Experience: 5+ years of experience

Who You Are (skills/qualifications):

• Proven leadership and interpersonal skills with an inclusive and collaborative communication style.
• Strong ability to engage effectively with internal and external stakeholders, including management, employees, vendors, and contractors.
• Robust knowledge of local, state, and national regulations, with a commitment to continuous learning and adaptation.
• Extensive networking experience within the local market, with a deep understanding of the real estate leasing landscape.
• Demonstrated expertise in the multifaceted domains of real estate, facilities, and HSE management.
• Unwavering integrity, credibility, and adeptness in fostering and managing client relationships.
• Willingness and ability to travel as needed.
• Exceptional verbal and written communication skills, combined with flexibility and a collaborative mindset.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.