Executive-Customer Support

Company Description

Edutor Technologies, through its flagship IGNITOR Learning Platform, has been a pioneer in providing next-generation digital education solutions for touch screen devices since its inception in 2010. Focused on delivering engaging digital textbooks, interactive learning, and empowering teachers, the company serves K-12 and higher education institutions in India and globally. By merging innovation with education, Edutor Technologies aims to become the leading platform for delivering holistic digital education experiences. The company envisions transforming learning experiences to prepare students and educators for a technology-driven future.

Role Description

This is a full-time, on-site role for an Executive-Customer Support based in Tirupati. The Executive-Customer Support professional will handle daily tasks such as managing customer inquiries, resolving issues efficiently, ensuring high levels of customer satisfaction, and providing online and technical support as required. The role also involves collaborating with internal teams to deliver seamless customer service and maintaining a customer-first approach in all interactions.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Proficiency in providing Online Support and Technical Support
• Excellent problem-solving and communication skills
• Ability to work collaboratively with team members and independently when needed
• Experience in educational technology or similar domains is an advantage
• Proficiency in relevant software tools and platforms used for customer support
• A Bachelors degree or equivalent in a relevant field is preferred