Executive/Sr.Executive-Trainer

Position: Executive/ Senior Executive Trainer

Location: NCC Bangalore

Role Purpose:

To enhance retail performance by building strong product knowledge and sales capability across store teams through structured training, measuring effectiveness, continuous skill development and tracking business outcome achieved. The role ensures store readiness for new product launches, drives consistency in customer experience, and translates training initiatives into measurable improvements in key retail KPIs such as conversion, ATV, and customer satisfaction.

Key Responsibilities:

Training Delivery:

Deliver engaging training programs on Apple products , operating systems, services and third-party accessories

Facilitate new hire training programs, ensuring comprehensive product knowledge and sales readiness within the stipulated time and is responsible for NH Productivity

Conduct New Product Introduction (NPI) training sessions aligned with Apple product launches, ensuring stores are launch-ready with product knowledge

Lead product refresher training and skill enhancement workshops to maintain high competency standards across all retail locations

Utilise diverse training methodologies including classroom sessions, virtual training, hands-on demonstrations, role-plays, case studies, and scenario-based learning

Deliver both in-person and virtual training sessions using web conferencing tools and Learning Management Systems (LMS)

Needs Analysis & Program Development:

Collaborate with Store Managers, Cluster managers and Retail leadership to conduct training needs assessments and identify skill gaps by analysing sales data, customer feedback and performance metrics

Develop engaging training materials including presentations, product

Evaluation:

Conduct pre- and post-training assessments to measure knowledge acquisition and skill development

Evaluate training eectiveness through learner feedback, manager evaluations, mystery shopping, and performance data analysis

Conduct in-store observations and coaching sessions to assess product knowledge application and customer interaction quality

Prepare comprehensive training reports and dashboards tracking participation rates, assessment scores, training ROI, and business impact Store Support

Conduct regular store visits across Pan-India locations to observe sales interactions, provide on-the-job coaching, and identify training needs

Deliver in-store training workshops and product knowledge sessions tailored to specific store requirements

Serve as a product knowledge expert and resource for retail teams, answering complex product queries and providing sales support.

Documentation & Administration:

Maintain accurate training records in the Learning Management System, tracking employee participation, completion rates, and certification status

Manage training calendar and ensure timely communication of training schedules to stakeholdersAbility to build formulas and prepare reconciliations, schedules, and analytical reports.

Professional Capabilities and Skills:

Prior experience in Apple Premium Reseller, Apple Authorized Reseller, or premium technology retail is highly preferred

Good Communication and presentation skills

Working knowledge of Microsoft ppt, word and excel

Deep knowledge of the Apple ecosystem and operating systems or a tech mindset

Strong business acumen and understanding of retail KPIs (conversion rates, average transaction value, customer satisfaction)

Excellent interpersonal skills with the ability to build relationships across all organisational levels

High adaptability, ownership and resilience in fast-paced, dynamic retail environments

Self-motivated with a growth mindset and passion for continuous learning

Travel Requirements:

This role requires travel across Pan-India locations including tier 1, tier 2, and tier 3 cities.

The trainer must be flexible with travel schedules aligned with business needs, product launches, and training calendars.

Compliance:

Ensure adherence to in-house training standards and Apple training and compliance guidelines.

Desired Profile:

Presentation Skills

Adaptability & Agility

Ownership & Accountability

Learning Mindset