Executive – Retail & Cafeteria Operations

About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, weve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, weve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the worlds largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA

Are you excited to join our team as Executive-Retail & Cafeteria Operations?

Do you enjoy carrying out results-driven retail and F&B operations with proven experience in managing daily store operations? If your answer is a resounding yes, then we are hunting for you.

As an Executive Retail & Cafeteria Operations at SmartQ, your primary goal will be to take responsibility in managing day-to-day cafeteria/pantry operations, maintaining optimal stock levels, implementing FIFO and FEFO inventory practices, and ensuring stock accuracy through regular audits and cycle counts, skilled in inventory management, stock control (FIFO/FEFO), and employee relationship management. Experienced in minimizing inventory losses, ensuring compliance with company policies, and maintaining high visual stock/product standards.

If you possess all these skills and wish to make an impact in the world of food and technology. Join us now!

Roles & Responsibilities:

• Oversee daily pantry operations and ensure smooth functioning of stores or mall operations.
• Monitor operational KPIs including employee satisfaction, and operational efficiency.
• Ensure effective inventory management by adhering to FIFO (First In, First Out) principles to minimize wastage and maintain product freshness.
• Monitor stock levels and ensure timely stock replenishment to prevent stock-outs and overstocking.
• Track fast-moving and slow-moving inventory by analyzing consumption trends and patterns.
• Maintain optimum inventory levels based on historical data, seasonality, and employee demand.
• Conduct regular stock audits and physical inventory verification to ensure inventory accuracy.
• Coordinate with procurement and warehouse teams for timely replenishment of products.
• Identify high-consumption products and recommend stocking strategies to improve product availability.
• Monitor shrinkage, wastage, expiry, and inventory losses, implementing corrective actions wherever required.
• Generate inventory and consumption reports to support business decisions and demand forecasting.

Qualifications:

• Any bachelors degree in administration, retail Management, Marketing, or a related discipline or diploma or professional certification in Retail Management, Supply Chain Management, Inventory Management, or Operations is an added advantage.
• Minimum 1+ years of hands-on experience in retail operations, store management, inventory management, or customer service operations in supermarkets, hypermarkets, FMCG, or mall operations is preferred.
• Excellent communication and interpersonal skills with the ability to coordinate effectively with customers, teams, vendors, and internal stakeholders.
• Ability to manage multiple priorities in a fast-paced retail environment while maintaining operational standards.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.