Executive – LMS Admin (L2)

We are looking for an experienced Executive LMS Support / LMS Admin (L2) to join our team. The ideal candidate will be responsible for providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients.

Key Responsibilities

• Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms.
• Troubleshoot and resolve complex technical issues.
• Manage incidents and escalations with end-to-end ownership.
• Perform Root Cause Analysis (RCA) and implement corrective actions.
• Collaborate with global stakeholders and cross-functional teams.
• Generate learning analytics, reports, and customer insights.
• Support continuous process improvements and platform enhancements.
• Ensure compliance with GDPR and organizational standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting abilities.
• Customer-centric approach with problem-solving mindset.
• Experience in Learning Management Systems (LMS).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting enterprise learning platforms is preferred.

Preferred Qualifications

• 25 years of experience in LMS Support, LMS Administration, Technical Support, or related roles.
• Exposure to SAP Learning solutions will be an added advantage.
• Experience working with global stakeholders and clients.

Benefits

• Fixed Saturday & Sunday Off.
• Both-Side Cab Facility.
• Exposure to global enterprise clients.
• Learning and career growth opportunities.
• Collaborative and supportive work environment.

Work Schedule

Rotational shifts, including night shifts.

Apply / Referral

Sakshi.Thukral@niitmts.com

9871407267