Responsibilities

Community Engagement & Event Management

Brainstorm, propose, and organize creative events (e.g., networking sessions, wellness

workshops, CSR initiatives) to drive member engagement.

Coordinate end-to-end event logistics, including vendor partnerships, venue bookings,

and promotions.

Gather post-event feedback to measure success and improve future initiatives.

Member Engagement & Satisfaction

Proactively interact with members to understand their needs and tailor community

activities accordingly.

Promote exclusive member benefits and well-being programs to enhance loyalty.

Address member inquiries or concerns related to community offerings with a service oriented

approach.

Collaboration & Outreach

Identify and onboard vendors, sponsors, and local partners to elevate event quality and

value.

Work with cross-functional teams (Marketing, Operations) to amplify community

initiatives.

Administration & Reporting

Maintain records of event attendance, member feedback, and engagement metrics.

Assist in tracking community-related KPIs (e.g., satisfaction scores, retention rates) and

prepare reports for leadership.

Create content that can be shared on the companys social media channels.

Key Performance Indicators (KPIs)

Strategic Engagement

Host 4 high-quality events per month.

Annually develop and execute 6 annual member benefits.

Produce monthly content creation for TECs social media channels.

Partner with 1 member company to co-host an event per annum.

Maintain a minimum CSAT score of 4 / 5 for community satisfaction.

Executive Community