Exective L&D

Job Description Learning Support Associate

Role Purpose

To support the execution of core L&D programs through coordination, logistics, and stakeholder follow-ups, and gradually build capability to independently deliver onboarding and early-stage learning programs.

Key Responsibilities

• Support end-to-end coordination of L&D programs
• Manage logistics: calendar invites, session scheduling, room/Teams setup
• Track participant attendance, nominations, and completion
• Follow up on pre-work, post-work completion, and leader/manager sign-offs
• Maintain trackers, shared folders, and program documentation
• Support facilitators during sessions (note-taking, logistics, material sharing)
• Send program communications and reminders to stakeholders
• Independently deliver onboarding sessions
• Facilitate onboarding modules with guidance
• Drive learner engagement through discussions, activities, and follow-ups
• Collect feedback (VOC) and share insights for program improvement
• Assist in preparing facilitator guides, workbooks, and session materials
• Track program effectiveness metrics (participation, feedback, completion)
• Work closely with managers to ensure learning interventions are followed through

Key Skills & Competencies

• Strong coordination and follow-up skills
• High attention to detail
• Good written and verbal communication
• Basic facilitation / presentation capability (or willingness to learn)
• Comfort with MS Tools (Excel, Teams, PowerPoint, Forms)

Experience Required

• ~1 year of experience in L&D / HR / Training coordination
• Exposure to onboarding or training programs is a plus
• Strong willingness to learn facilitation and program delivery

Success Indicators

• Smooth, error-free program coordination
• High completion and participation rates
• Timely follow-ups with stakeholders
• Ability to transition into independent facilitator role