EUC Hands & Feet Support Engineer

IT Support Engineer (L1/L2) Onsite

Immediate to 15 days Joiners Only

Location -Bangalore/Mumbai

US Time shift

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance.

Key Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, and peripheral devices
• Diagnose and troubleshoot hardware, software, and operating system issues
• Support Windows and Mac OS environments, software installations, updates, and patching
• Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
• Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
• Support onboarding and offboarding activities including user account setup and system configuration
• Use tools such as Intune and SCCM for device management and software deployment
• Manage support tickets, prioritize incidents, and ensure SLA adherence
• Maintain accurate asset inventory and technical documentation
• Escalate complex technical issues to L3/support teams when required

Required Skills

• Strong knowledge of desktop and laptop troubleshooting
• Experience in Windows/Mac OS support
• Understanding of networking fundamentals and remote support tools
• Hands-on experience with ticketing systems and IT support processes
• Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
• Good communication and problem-solving skills

Experience

• L1 Support: 13 Years
• L2 Support: 35 Years

Location

• Bangalore / Mumbai

Work Type

• Onsite