ERP Implementation & Customer Success Executive (Goa)

Location: Goa (Candidates must be currently based in Goa)

Company:Sharp Minds Cloud Tech Pvt Ltd

Product: MSME Sales Booster (Real-time ERP for Manufacturers)

Role Type: Full-time | Field + Office Hybrid

Company Description

Sharp Minds Cloud Tech Private Limited specializes in creating innovative, real-time SaaS solutions tailored for the manufacturing sector. Our flagship platform, MSME Sales Booster, is a next-gen ERP system that seamlessly integrates departments like Sales, Purchase, Production, Inventory, Finance, Service, and HR into a unified platform. Designed for efficiency and transparency, our solutions deliver real-time data, smart production planning, end-to-end traceability, and actionable insights. Headquartered in Goa, we are committed to empowering MSMEs with enterprise-grade technology while striving to establish a globally recognized ERP ecosystem.

Role Description

This is a full-time, on-site role located in Panaji for an ERP Implementation & Customer Success Executive. The responsibilities include managing and executing ERP implementation projects, delivering system training to clients, addressing customer concerns to enhance satisfaction, and ensuring the seamless adoption of the platform. You will also be responsible for proactively retaining and engaging with clients by providing exceptional support and building long-term relationships to maximize customer success and loyalty.

• Handle end-to-end onboarding of new customers
• Understand client business processes (sales, production, purchase, accounts)
• Configure and align ERP workflows as per client requirements
• Ensure timely Go-Live and smooth transition from existing systems

• Visit assigned customers on a weekly basis
• Track implementation progress and usage
• Identify gaps, blockers, and user challenges
• Ensure continuous improvement in system adoption

• Train client teams (Sales, Production, HR, Accounts, etc.)
• Simplify workflows and ensure users are comfortable using the system
• Reduce dependency on support over time

• Act as the single point of contact for assigned clients
• Ensure customers are actively using the ERP across modules
• Build strong relationships and ensure long-term retention

• Identify recurring issues, product gaps, and workflow challenges
• Coordinate with internal tech team for resolution
• Contribute to continuous product improvement

• Assist in product demos (basic level)
• Kickstart implementation post-sales closure
  

• Currently based in Goa (mandatory)
• Strong communication skills (English + Hindi)
• Comfortable using computers, web applications, and basic Excel
• Willingness to travel within Goa regularly
• Problem-solving mindset and ability to handle clients independently

• Experience in ERP / CRM / Accounting software
• Background in manufacturing / operations / accounts
• Experience in training, customer handling, or field roles

• Competitive fixed salary
• Performance-based incentives (based on successful implementations & customer usage)
• Travel expenses fully reimbursed
• Daily food allowance for field visits

• Work directly with manufacturing companies
• Be part of a fast-growing SaaS startup
• Gain deep exposure to real-world business operations
• High ownership role with strong growth potential

Send your resume to: info@smcloudtech.com

Or apply directly via LinkedIn.