Engineering Manager

Serko is a cutting-edge Travel Technology platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travelers and technologists bringing people together, using the worlds leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, were hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and AI powered Travel ecommerce product.

As an Engineering Manager

• You will lead teams of Software Engineers based out of Bengaluru in an Hybrid model
• You will partner with other global team and stakeholders to design, develop and to deliver Travel eCommerce Domain capabilities at scale.
• You will coordinate delivery with other teams including DevOps, DevSecOps, and Data Domain team members.
• You will also help your team members develop their professional skills through the application of growth frameworks, performance reviews, one on ones, and mentorship.
• You have possibly worked with global stakeholders and/or global customer base.
• You are preferably from B2C, B2B eCommerce, LogiTech, TraveTech, Payments Tech domains

What you'll do

• Inspire and lead a high-performing team of 810 engineers through day-to-day coaching, mentoring, and professional development.
• Shape the future by co-defining the technical vision and strategy for your domain and guiding the team through architectural and engineering decisions.
• Own delivery excellence by driving execution and collaborating cross-functionally with stakeholders to deliver high-impact outcomes.
• Build for scale by ensuring the platform is secure, resilient, and scalablesupporting millions of users globally.
• Design for the future by leading the development of robust, cloud-agnostic, distributed systems that are built to last.
• Accelerate innovation by driving the integration of AI/ML, LLM, MCP capabilities across demand forecasting, recommendation engines, and real-time decisioning.
• Stay ahead of the curve by keeping current with emerging technologies and bringing fresh thinking to the team
• Own, Monitor and Optimize Engineering Excellence and Best Practices.

What you'll bring to the team

• 12+ years in software engineering with a focus on building distributed, cloud-native systems.
• 4+ years of engineering leadership, managing teams of 8+ engineers
• At least 2 years of experience in writing people performance reviews
• Demonstrated success leading in high-performance technical environments
• Strong project and delivery management capabilities
• Proven ability to collaborate effectively with cross-functional stakeholders
• Hands-on experience designing and building microservices and event-driven architectures (Kafka, RabbitMQ)
• Proficient in one or more of: Java, Python, Go, .Net
• Track record of scaling platforms to support high RPS with 99.99%+ uptime
• Deep expertise in cloud-native tools and infrastructure: Kubernetes, Istio, Terraform
• Must have driven at least 2 Full end to end Software Development assignments (Concept to Release)
• B2C / B2B / eCommerce / FinTech / LogiTech / Quick Commerce, Travel Tech Domains
• Has worked on High Volume (2000+ RPS), Scalable & Low Latency (30 msecs) product development
• Has experience with global development teams and/or global Stakeholders
• Has experience with AWS or GCP or Azure