Engineer

Job Opportunity for TAC Role with Movate in Chennai and Bangalore.

Interested candidates inbox your CV to deebathra.abrahamgnanadass@movate.com

Job Responsibility

Location: Chennai or Bangalore (Work from Office)

Minimum 3+ years of experience in TAC Environment.

Key Skill: Ipsec, SSL, Firewall VPN and Wireshark.

Salary: Max 18 LPA

Shift: Night Shift

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.
• Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Check the case queue and clear the cases in it before the end of the shift
• Help customers with their products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner, drive them for a closure
• Take ownership for problem resolution, problem reproduction, and escalation.
• Escalate cases to the L2 team whenever required with proper documentation.

Technical Skills

? Excellent Communication Skills.

? Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues

? Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO

? Familiarity with DLP and Encryption gateways.

? Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.

? Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc

? International Support experience preferable.

Regards,

Deepu

deebathra.abrahamgnanadass@movate.com