Engineer
Movate
2 - 5 years
Bengaluru
Posted: 17/04/2026
Job Description
Job Opportunity for TAC Role with Movate in Chennai and Bangalore.
Interested candidates inbox your CV to deebathra.abrahamgnanadass@movate.com
Job Responsibility
Location: Chennai or Bangalore (Work from Office)
Minimum 3+ years of experience in TAC Environment.
Key Skill: Ipsec, SSL, Firewall VPN and Wireshark.
Salary: Max 18 LPA
Shift: Night Shift
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.
- Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift
- Help customers with their products and services.
- Update ZD with case updates and set SLA accordingly
- Manage caseloads & backlog in a timely manner, drive them for a closure
- Take ownership for problem resolution, problem reproduction, and escalation.
- Escalate cases to the L2 team whenever required with proper documentation.
Technical Skills
? Excellent Communication Skills.
? Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
? Familiarity with DLP and Encryption gateways.
? Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
? Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
? International Support experience preferable.
Regards,
Deepu
deebathra.abrahamgnanadass@movate.com
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