Engineer IMS FM

Job Purpose

IMS FM Teams primary purpose is to provide first level of fault management. 1st Level Fault Management is responsible to resolve network issues, network performance monitoring, system healthchecks to ensure that services are continuously available and performing to SLA performance levels.

Key Responsibilities

100% faults reported to be attended and cleared to maintain high service availability

100% TTs to be attended within agreed SLA

100% TTs to be updated with RFO and troubleshooting steps and then closed within agreed SLA.

Ability to identify issues and run Probable Repair Actions for restoration

Trouble Ticket Analysis

Incident report

Escalation Management

Issue coordination with Vendor with required details to maintain SLA

Support Preventive Maintenance / Planned Network activities

Scope

Understanding of Telecom Network & technologies

Understanding of Incident & Trouble Ticket Management Process

Ability to handle Critical & Major Network Issues

Adhere all standard processes for Corrective / Preventive & Planned maintenance.

Good team player, motivation, Good Interpersonal relationship, Strong analytical skills, Good in troubleshooting, Time management & Good communication skills

Compliance to Network SLAs

Customer Orientation

Work completion/ implementation as per target

Able to work under pressure

Candidate should be self learner.

Shift Job 24*7 required.

Knowledge & Skills (Indicate which criteria are mandatory)

Hands-on experience on Nokia / Mavenir or similar OEM IMS networks elements.

Expert Level knowledge of IMS, QOS standards, Protocols (SIP / Diameter / SS7)

Desirable: Handson experience on UNIX / Linux based systems

Good Knowledge of call flows and detailed analysis and for providing end to end networking solution

Desirable Certifications: Advanced Cisco or equivalent IP Certifications and any Certification related to Telecom shall be an added advantage.