Engineer IMS FM
Jio
2 - 5 years
Mumbai
Posted: 02/05/2026
Job Description
Job Purpose
IMS FM Teams primary purpose is to provide first level of fault management. 1st Level Fault Management is responsible to resolve network issues, network performance monitoring, system healthchecks to ensure that services are continuously available and performing to SLA performance levels.
Key Responsibilities
100% faults reported to be attended and cleared to maintain high service availability
100% TTs to be attended within agreed SLA
100% TTs to be updated with RFO and troubleshooting steps and then closed within agreed SLA.
Ability to identify issues and run Probable Repair Actions for restoration
Trouble Ticket Analysis
Incident report
Escalation Management
Issue coordination with Vendor with required details to maintain SLA
Support Preventive Maintenance / Planned Network activities
Scope
Understanding of Telecom Network & technologies
Understanding of Incident & Trouble Ticket Management Process
Ability to handle Critical & Major Network Issues
Adhere all standard processes for Corrective / Preventive & Planned maintenance.
Good team player, motivation, Good Interpersonal relationship, Strong analytical skills, Good in troubleshooting, Time management & Good communication skills
Compliance to Network SLAs
Customer Orientation
Work completion/ implementation as per target
Able to work under pressure
Candidate should be self learner.
Shift Job 24*7 required.
Knowledge & Skills (Indicate which criteria are mandatory)
Hands-on experience on Nokia / Mavenir or similar OEM IMS networks elements.
Expert Level knowledge of IMS, QOS standards, Protocols (SIP / Diameter / SS7)
Desirable: Handson experience on UNIX / Linux based systems
Good Knowledge of call flows and detailed analysis and for providing end to end networking solution
Desirable Certifications: Advanced Cisco or equivalent IP Certifications and any Certification related to Telecom shall be an added advantage.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
