Endpoint Security

Endpoint Security

Job Description Summary

Primary Objectives:

• Provide expert-level support and incident response for security platforms.
• Lead complex troubleshooting and configuration tasks.
• Collaborate with clients to tailor security policies to their needs.
• Maintain documentation and contribute to knowledge base development.

Main Duties / Key Accountabilities

• Act as the subject matter expert (SME) for endpoint security tools
• Handle L3 escalations from Client
• Configure and optimize email filtering, DLP, encryption, and threat protection policies.
• Conduct root cause analysis and provide detailed incident reports.
• Collaborate with client IT and security teams to implement best practices.
• Assist in onboarding new clients and integrating endpoint security solutions.
• Monitor platform health and performance, ensuring SLAs are met.
• Support endpoint security tools (e.g., CrowdStrike, Microsoft Defender for Endpoint, Palo Alto XDR, Trellix, etc) as needed.
• Participate in change management and security governance processes.
• Provide mentorship and training to junior team members.
• Accept, manage and update service requests to ensure contracted Service Level Agreements are met.