End User Support Specialist

Hiring: EUC / Desktop Support Engineer (L1) | Onsite | Gurgaon, India | Full-Time B2B Freelance Contract

Location: Gurgaon, India (Onsite)

Employment Type: Full-Time | Freelance / B2B Contract

Rate: USD 400/Month + USD 100 Standby Allowance

Working Hours: MondayFriday | 8:00 AM 4:00 PM

On-Call Requirement: Must be available for support and issue resolution outside business hours when required (24/7 standby support)

We are currently hiring an EUC / Desktop Support Engineer (L1) for an onsite enterprise support role in Gurgaon. This opportunity is ideal for professionals with hands-on experience in desktop support, end-user computing, deskside troubleshooting, and enterprise IT environments.

Key Responsibilities:

Provide onsite desktop/deskside support for hardware, software, and network-related issues

Perform IMAC (Install, Move, Add, Change) and break/fix activities

Manage device lifecycle activities including imaging, deployment, configuration, patching, and upgrades

Support Windows 10/11 environments and basic macOS troubleshooting

Troubleshoot Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices

Work with SCCM, Microsoft Intune, and ServiceNow for device management and ticket handling

Handle Active Directory user administration and password management

Deliver VIP support and ensure timely issue resolution

Maintain endpoint security compliance and patch management

Follow ITIL processes for incident, service request, and problem management

Provide remote or on-call support when critical issues arise outside business hours

Required Skills & Experience:

35 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles

Strong knowledge of Windows 10/11 administration and troubleshooting

Experience with SCCM, Microsoft Intune, and ServiceNow

Hands-on experience with Active Directory and basic networking concepts

Strong troubleshooting, communication, and customer support skills

Experience supporting enterprise or corporate IT environments

Ability to work independently in an onsite support environment

Willingness to participate in 24/7 standby support rotation when required

Recruiter Keywords:

Desktop Support Engineer | Deskside Support Engineer | EUC Engineer | IT Support Engineer | End User Computing Engineer | Technical Support Engineer | Field Support Engineer | Helpdesk Support Engineer

Why Join?

Full-time B2B freelance engagement

Stable onsite enterprise support environment

Exposure to enterprise-level IT infrastructure and technologies

Immediate onboarding opportunity

Additional standby allowance provided

Interested candidates can connect directly or share their updated CV for consideration.