End User Support Specialist

User On Prem IT support:

Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.

) Provisioning and deprovisioning of corporate devices (laptops, phones

) Replace broken devices with temporary devices in accordance with Ericssons processe

s Provide technical guidance to end users for day-to-day IT issues within the office environmen

t Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)

.
Office IT Infrastructure Suppor

t:
Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voic

e ) Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Sec

net Network connectivity basic troubleshooting (example : Wi-Fi, L

AN) On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signag

e . Basic tasks for PABXs where applicable in coordination with L2 te

ams Print equipment receipt, install, and test the print

er. AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV supp

ort Workplace monitor deployment, testing, and logistics handl

ing Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructio

ns. Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericss

on)
Coordinate with vendors or local service providers for repairs and equipment replacements as nee

ded.
Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the

team.
Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/par

tner)
Assist during internal/external audits & SOX and other com

pliance
*Asset Manag

ement: *
Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson p

rocedures Tag /Label assets following Ericssons g

uidelines Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting i

n racks). Image in stock devices with latest approved

OS images Update records regularly to maintain accurate inventory inf

ormation. Perform periodic audits of hardware assets to ensure compliance with Ericssons asset management policies following Ericssons instructions. Provide timely reports on asset status to relevant stakeholders as

required. Wipe devices and arrange for their disposal in accordance with Ericssons approved Disposal Process (including Inform the asset owner and provide certificate evidence as r

equired). Arrange temporary laptop loans from loc

al stock. Coordinate warrant

y repairs Clean/check devices before red

eployment Offsite Tape management coordination with 3rd party supplier (where ap

plicable) Assist during internal/external audits & SOX & other co

mpliances
Project Based Sit

e Support:
Support for office moves, equipment relocations, or hardware refre

sh projects Assist local business events such as AEMs, demos (de

• mand based)Seni
• ority LevelMid-S
• enior le
• velIndustryTechnology, Informatio
• n and MediaEmpl
• oyment T
• ypeContractJo
• b FunctionsInformation
• Techn
• ology
• SkillsL