End User Computing (EUC) Lead

End User Computing (EUC) Lead

End User Computing (EUC) Lead

Location: PAN India

Experience: 10 to 14

Interview Mode: Online Interview

Interview Date: 23rd April 2025 (Thursday)

Interview Time: 2: 00 PM to 4: 00 PM

Mandatory skills: EUC Service Ownership & Delivery

Must Have:

1. EUC Service Ownership & Delivery

• Own the overall delivery of EUC services, covering:
• Enduser devices (Windows/macOS)
• Applications and software distribution
• Tech Bar and onsite services
• Remote EUC support
• Ensure all EUC services are delivered as defined in SOW
• Act as the primary point of accountability for EUC service performance, stability, and compliance

2.Leadership & Team Management

• Lead and coordinate onsite and offshore EUC teams, including:
• Tech Bar engineers
• Remote EUC support resources
• Endpoint specialists (Intune, packaging, vulnerability, tooling)
• Allocate work, set priorities, and ensure adequate coverage across locations and shifts
• Mentor team members and ensure adherence to operational standards and procedures

3.Tech Bar & Onsite Support Governance

• Oversee walkup and mobile Tech Bar services across designated sites
• Ensure Tech Bar services:
• Provide immediate access to end users
• Resolve hardware and software issues onsite
• Follow consumerstyle, hightouch support principles

4.Incident, Request & Escalation Management

• Act as final escalation points for complex EUC incidents and service requests
• Ensure EUC Incidents, Requests, and Problems are:
• Identified correctly
• Resolved within agreed Service Levels
• Documented accurately in the ITSM tool
• Coordinate with other resolver groups and thirdparty vendors as required to resolve crossfunctional issues

5.Endpoint Management & Security Compliance

• Ensure EUC devices are:
• Monitored, managed, and configured remotely
• Compliant with enterprise security and configuration standards
• Monitoring endpoint posture
• Remediation of security configuration and software vulnerabilities
• Detection and management of noncompliant devices

6.Asset Lifecycle & CMDB Accuracy

• Govern endtoend EUC asset lifecycle, including:
• Deployment
• Refresh
• Relocation
• Removal and disposal
• Ensure asset details are accurately updated in CMDB and asset tracking systems
• Oversee physical device movements and ensure users can successfully operate devices postdeployment

7.Stakeholder & Business Engagement

• Act as the primary EUC contact for business stakeholders
• Build strong working relationships with customer
• Ensure EUC services deliver a consistent and positive user experience

8.Reporting, Governance & Service Improvement

• Produce and review regular EUC reports covering:
• Incident and request volumes
• Resolution rates
• SLA compliance
• Tech Bar performance metrics
• Participate in service reviews and governance forums
• Identify opportunities for:
• Shiftleft
• Automation
• Reduction of repeat incidents
• Adoption of emerging technologies to reduce

15 years of Continuous Education