Ecommerce Specialist

E-Commerce Executive

Mumbai

Role Overview

The E-Commerce Executive will manage the day-to-day operations of a D2C business, ensuring smooth website management, order processing, customer support, inventory coordination, and overall e-commerce operations.

Key Responsibilities

Website & D2C Operations

• Manage daily operations of the Shopify website and backend
• Ensure products, collections, banners, and pricing are updated regularly
• Coordinate order processing, returns, exchanges, and cancellations
• Work closely with warehouse and logistics teams for smooth dispatches and deliveries
• Monitor stock levels and maintain inventory updates

Customer Experience

• Handle customer queries through WhatsApp, email, Instagram, and support channels
• Resolve customer concerns efficiently and maintain high customer satisfaction
• Monitor customer reviews and feedback to improve the shopping experience

Product & Catalog Management

• Upload new products with accurate descriptions, pricing, images, and tags
• Maintain organized product collections and categories
• Ensure all listings are updated, accurate, and error-free

Sales Tracking & Reporting

• Prepare daily and weekly sales reports
• Track website performance and operational KPIs

Team Coordination

• Collaborate with marketing, creative, and operations teams
• Coordinate with external agencies or vendors for website and operational requirements
• Assist in executing online campaigns and brand initiatives

Requirements

• 13 years of experience in E-Commerce or D2C operations
• Experience working on Shopify or similar e-commerce platforms
• Strong understanding of online order management and customer handling
• Good communication and coordination skills
• Proficiency in Excel / Google Sheets
• Organized, detail-oriented, and proactive approach to work
• Experience in fashion, jewellery, beauty, or lifestyle brands is preferred

Preferred Skills

• Knowledge of Shopify apps and backend operations
• Understanding of logistics and inventory management
• Basic understanding of Meta and Google e-commerce ecosystem
• Ability to multitask in a fast-paced startup environment

What We Offer

• Opportunity to work with a fast-growing fashion and lifestyle business
• Creative and dynamic work environment
• Hands-on exposure to D2C brand building and e-commerce growth