E-commerce Operations Executive

About SITU

SITU is a size-inclusive women's wear brand (XS6XL) under CK Creation, built around comfort, fit, and everyday style. We sell on our own Shopify store and major marketplaces including Myntra and Ajio, with manufacturing and sampling based in Jaipur and operations headquartered in Chennai. As we scale across channels, we need someone who can own the operational backbone that keeps every order moving correctly from click to delivery.

Role Overview

This is a full-ownership operations role, not a support function. You will be the single point of accountability for order flow, inventory accuracy, dispatch, courier escalations, returns/exchanges, and reconciliations across all our sales channels. You will work closely with the founders and need to be someone who catches the 50 discrepancy nobody else notices and chases a stuck courier without being asked twice.

Key Responsibilities

• Track and manage daily orders end-to-end across Shopify, Myntra, and Ajio, ensuring nothing is missed or delayed
• Manage the Unicommerce dashboard for order processing, inventory sync, and dispatch workflows
• Own courier and logistics escalations. Delayed shipments, lost parcels, NDR/RTO follow-ups until fully resolved
• Maintain real-time inventory accuracy across all channels, flag low-stock/overstock situations, and reconcile discrepancies between physical stock, Unicommerce, and channel listings
• Process returns and exchanges via Return Portal, ensure refunds/store credit are issued correctly and on time, and track RTO patterns (size/fit issues, courier mishandling) to flag recurring problems
• Maintain and update Excel sheets for daily orders, dispatch, stock, and returns with zero missed entries; reconcile Myntra/Ajio settlement reports and COD/courier remittances against actual payouts
• Prepare monthly ops summaries for the founders covering dispatch status, RTO %, pending escalations, and stock alerts
• Handle customer queries on order status, delays, exchanges, and cancellations across email/WhatsApp, and follow up on courier-side complaints until closed

Requirements

• 24 years of hands-on experience in e-commerce operations, preferably with marketplace exposure (Myntra/Ajio/Flipkart/Amazon)
• Working knowledge of Unicommerce or a similar OMS/inventory tool
• Strong Excel skills (VLOOKUP/pivot tables, not just data entry) and experience with courier reconciliations (Shipmozo, Delhivery, DTDC, or similar)
• Excellent communication in English and Tamil
• Extremely detail-oriented this role exists specifically because small things cannot slip through
• Comfortable owning a function independently without constant supervision

Location

Royapuram, Chennai (Onsite/Fulltime)