Ecommerce operations executive

Location: Ahmedabad (on-site)

Brand: BulBul / The Suitable

About the role

We're a manufacturer-backed multi-brand fashion company selling across leading marketplaces and quick-commerce platforms. We need someone who owns operational execution end-to-end and makes sure nothing leaks between our warehouse, our channel partners, and our account agency. This is a reliability and accountability role if you're detail-obsessed and you chase a problem until money is actually recovered, not just "ticket raised," read on.

What you'll own

• Inventory accuracy and sync across all marketplaces and inventory-based quick-commerce platforms
• Order processing, dispatch SLA adherence, and coordination with the warehouse/dispatch team
• Returns and RTO handling and closing the loop on "return not received" and "wrong product received" cases until reimbursement is confirmed
• Marketplace claims and reimbursement recovery filing, escalating, and tracking to closure
• Acting as the internal owner over our external account agency: auditing listing health, account health scores, and verifying that claims and issues are actually resolved
• End-to-end operations for our quick-commerce platforms (stock feeds, PO confirmations, dashboard management)
• Weekly reporting on dispatch %, claim recovery, account health, and error/cancellation rates

What we're looking for

• 24 years in e-commerce operations (marketplace and/or quick-commerce)
• Hands-on with Amazon Seller/Vendor Central, Myntra, Nykaa, AJIO panels
• Strong with claims/reimbursement processes you've recovered money, not just logged tickets
• Spine to hold an external agency accountable and push back when needed
• Spreadsheet-fluent; comfortable reconciling numbers
• Fashion/apparel background a plus

KPIs you'll be measured on: on-time dispatch %, claim recovery rate, listing live-rate, inventory sync accuracy, monthly unrecovered-loss reduction.