E-commerce Associate

Company: Aranqa

Location: Lower Parel, Mumbai

Experience: 13 years (D2C / Ecommerce / Fashion preferred)

About Aranqa

Aranqa is a premium Indian occasionwear jewellery brand creating pieces for celebrations weddings, festivals and special moments. Positioned between mass imitation jewellery and precious jewellery, we focus on high-quality designs inspired by Indian craftsmanship and silhouettes built for the modern woman.

Built on a 25+ year jewellery supply chain advantage and a modern D2C approach, Aranqa is expanding its core team ahead of the festive and wedding season.

The role in a nutshell

We're looking for an Ecommerce Operations Executive to manage the day-to-day backend operations of the business. This role sits at the centre of order management, inventory coordination, customer experience and fulfilment operations.

You'll work closely with the founder, vendors and fulfilment team to ensure customers have a seamless experience from the moment they place an order until it is delivered.

If you enjoy bringing structure to moving parts and have strong attention to detail, this role is for you.

What day to day looks like

A) E-commerce Operations

• Manage product uploads, catalogue updates and listing creation on Shopify
• Maintain inventory accuracy across website, vendors and fulfilment team
• Coordinate inventory updates and stock availability on a regular basis
• Create monthly purchase orders and coordinate replenishment with vendors

B) Order Fulfilment and Management

• Manage Shiprocket end-to-end
• COD confirmation and address verification
• Shipment creation and tracking
• NDR management and customer follow-ups
• RTO management and reconciliation
• Weight discrepancy and courier issue resolution
• Coordinate daily order fulfilment with packing team

C) Customer Experience

• Respond to customer enquiries across WhatsApp and Instagram
• Assist customers with product selection through video consultations
• Resolve product, delivery, return and order-related concerns
• Collect customer feedback and reviews

D) Reporting & Reconciliation

• Create weekly sales, inventory and operational reports
• Track inventory movement and identify low-stock situations
• Coordinate with finance partners on operational reconciliations
• Support international order processing and shipping documentation
• Generate invoices and maintain order records

E) Business support

• Support launch readiness by ensuring inventory and listings are updated
• Assist marketing team with operational requirements when needed
• Identify process improvements and operational bottlenecks

Who this role is for

You'll likely enjoy this role if:

• You are highly organised and detail-oriented
• You enjoy bringing structure to operational processes
• You are comfortable managing multiple workflows simultaneously
• You communicate clearly and professionally with customers
• You take ownership of problems and follow them through to resolution
• You are comfortable working in a fast-moving startup environment

Experience with Shopify, Shiprocket, Zoho and Excel/Google Sheets is REQUIRED.

Experience in fashion, jewellery or D2C brands is a strong plus.

What we're not looking for

• Someone who dislikes backend operations
• Someone who prefers highly repetitive work without ownership
• Someone who struggles with follow-ups and coordination
• Someone looking purely for a customer support role

Why this role

This is a high-ownership role offering direct exposure to how a premium D2C brand scales across online and offline channels. Strong performers will have the opportunity to grow into larger operations, planning or category-focused roles as the company scales.

How to apply

Email cherika@aranqa.com with your CV and a short note on why you'd be a good fit