Director

We're Hiring: Head of Operations Insurance (US Group Benefits & Life Insurance)

Location: Chennai, India

Experience: 18+ Years

Function: Operations / Service Delivery / Insurance Business Process Services

Leadership Level: Senior Leadership

About the Role

We are seeking an accomplished Head of Operations to lead large-scale U.S. Group Benefits and Life Insurance operations. This strategic leadership role will have end-to-end accountability for operational delivery, transformation, customer outcomes, and organizational performance. The ideal candidate is a seasoned insurance operations leader with deep domain expertise, a proven track record of managing large-scale delivery organizations, driving operational excellence, and building high-performing teams

Key Responsibilities Operational Leadership

Own end-to-end delivery and operational performance across U.S. Group Benefits and Life Insurance operations.

Develop and execute operating strategies aligned with business objectives and customer commitments.

Drive performance across productivity, quality, service levels, turnaround times, and operational KPIs.

Ensure strong governance, delivery management, and issue resolution frameworks, Transformation & Innovation

Lead business transformation initiatives focused on process simplification, standardization, automation, and AI-enabled efficiencies.

Identify opportunities to enhance customer experience and improve operating models.

Leverage analytics and insights to drive data-backed decision-making and continuous improvement, Stakeholder Management

Act as a trusted advisor to senior business stakeholders and executive leadership.

Lead executive governance forums, strategic reviews, and business planning discussions.

Collaborate effectively across operations, technology, transformation, and support functions, People Leadership

Build, develop, and inspire large, multi-layered teams.

Drive workforce planning, talent development, succession planning, and employee engagement initiatives.

Foster a culture of accountability, customer focus, and high performance, Risk & Compliance

Ensure adherence to operational risk, compliance, and governance standards.

Drive business continuity planning and operational resilience initiatives.

What We're Looking For

Required Qualifications

18+ years of experience in Insurance Operations.

Deep expertise in U.S. Group Benefits and Life Insurance Operations (mandatory).

Proven experience managing end-to-end delivery for large-scale insurance operations.

Strong background in operational transformation, process excellence, automation, and digital enablement.

Experience managing senior stakeholders and geographically distributed teams.

Strong commercial acumen with a track record of delivering measurable business outcomes.

bachelor's degree required.

Preferred Qualifications

Postgraduate qualification.

Insurance certifications such as LOMA, FLMI, or equivalent.

Key Competencies

U.S. Group Benefits & Life Insurance Expertise

• End-to-End Delivery Leadership
• Operational Excellence & Transformation
• Executive Stakeholder Management
• Commercial & Financial Acumen
• Data-Driven Decision Making
• Talent Development & Leadership
• Customer-Centric Mindset

Why Join Us? Join a dynamic organization where you'll have the opportunity to:

• Lead large-scale insurance operations
• Drive enterprise-wide transformation initiatives
• Shape future-ready operating models
• Build and mentor high-performing leadership teams
• Deliver meaningful business impact at scale