Development Support Engineer (2–7 Years | DevOps | Jenkins | Kubernetes)

About the Company

Terralogic Software Solutions Pvt. Ltd. is a global technology services and consulting company that delivers innovative solutions across digital engineering, cloud infrastructure, cybersecurity, and enterprise IT. The company partners with organizations worldwide to help them build scalable technology platforms, modernize applications, and accelerate digital transformation.

With delivery centers and offices across the United States, India, and other global locations, Terralogic supports clients across multiple industries by providing expertise in software development, DevOps, cloud technologies, and enterprise solutions.

The company focuses on building high-performance engineering teams and delivering technology solutions that help organizations operate efficiently, securely, and at scale.

Development Support Engineer / Senior Development Support Engineer

We are looking for a Development Support Engineer to join our Engineering Support team in Bangalore. This role focuses on diagnosing complex technical issues, supporting DevOps workflows, and helping customers successfully deploy and maintain modern CI/CD environments.

Depending on experience, candidates may be considered for either Development Support Engineer or Senior Development Support Engineer roles.

Key Responsibilities

1.Technical Support

Diagnose and resolve technical issues related to Jenkins, Kubernetes, Docker, and CI/CD pipelines

Perform Java application troubleshooting using thread dumps, heap dumps, and garbage collection logs

Provide guidance on DevOps best practices and deployment workflows

Assist customers with complex configuration, setup, and troubleshooting of development environments

2.Customer Engagement

Respond to customer inquiries via ticketing systems, email, and occasional phone calls for urgent issues

Work closely with customers to understand their technical challenges and deliver effective solutions

Contribute to documentation and knowledge base articles to support self-service troubleshooting

3.Collaboration & Tools Development

Collaborate with Engineering, Product, and DevOps teams to escalate and resolve technical issues

Build or enhance internal tools that automate diagnostics and improve support efficiency

4.Continuous Learning

Stay updated with evolving DevOps tools, cloud platforms, and modern software development practices

Participate in team discussions, technical reviews, and collaborative troubleshooting

Required Qualifications

2+ years of experience troubleshooting Java applications using thread dumps, heap dumps, and GC logs

Strong experience with Linux system administration and troubleshooting

Hands-on experience with Kubernetes, Docker, Git, and CI/CD pipelines

Strong analytical and problem-solving skills

Excellent communication skills with fluency in English

Additional Requirements for Senior Role

5+ years of experience in Java application troubleshooting

Experience administering Jenkins or troubleshooting CI/CD builds

Advanced Linux troubleshooting skills

Preferred Qualifications

Experience in Java development

Knowledge of enterprise technologies such as LDAP, databases, and REST APIs

Experience with cloud platforms such as AWS, Azure, or GCP

DevOps or Kubernetes certifications

Contributions to open-source projects or Jenkins community

Experience in a customer-facing technical support role