Job Details:

Position: Desktop Support Lead

Location: Bhopal

6 Days Working with rotational shifts

Candidate having good Service Now, excel and ppt knowledge, shall be preferred

Basic ITIL and good communication Skills is necessary for the role

Acting as a point of contact to support service users and identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support Problem Identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advise and support

Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs Incidents and Service Requests and maintains relevant records

Identifies and classifies incident types and service interruptions

Records Incidents cataloguing them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Delivering Customer Services through multiple channels including human, digital, self-service and automated

Desktop Support Team Lead