Desktop Support Engineer

Local Site Support (LSS) Scope of Services

1. End-User IT Support

• Provide onsite support for desktops, laptops, printers, mobile devices, and operating systems (Windows, macOS, Linux).
• Manage device provisioning, deprovisioning, and temporary replacements.
• Deliver user guidance and resolve day-to-day IT issues.
• Coordinate with Level 2 support teams for advanced troubleshooting.

2. Office IT Infrastructure Support

• Perform basic troubleshooting, installation, and maintenance of office IT services, including networking, printing, connectivity, voice, and workplace technologies.
• Support network devices, Wi-Fi, LAN, access points, switches, and routers.
• Assist with AV equipment, digital signage, smart office solutions, and workplace monitors.
• Provide onsite support during maintenance activities, escalations, and audits.
• Coordinate with vendors and third-party service providers for repairs and replacements.
• Maintain incident records and support compliance requirements.

3. Asset Management

• Receive, register, tag, test, image, and securely store IT assets.
• Maintain accurate inventory records and conduct periodic asset audits.
• Manage device redeployment, warranty repairs, temporary loan equipment, and secure disposal processes.
• Support tape management activities and compliance audits where applicable.

4. Project-Based Site Support

• Support office relocations, equipment moves, and hardware refresh projects.
• Provide onsite assistance for business events, demonstrations, and special IT initiatives.