Desktop Support Engineer L2

Company Description

CSK Information Technology Pvt Ltd is a dynamic organization specializing in IT services and solutions. The company is committed to delivering high-quality support and innovative technology to meet the evolving needs of businesses. With a focus on fostering growth and efficiency, CSK offers a range of services tailored to drive success. Employees are supported with a collaborative workplace culture and opportunities for skill development.

Role Description

This is a full-time on-site role for a Desktop Support Engineer L2 located in Bengaluru. The role involves providing technical support for Dell Laptops & Desktops, troubleshooting hardware issues, and addressing technical queries. The candidate will also be responsible for maintaining and resolving issues related to computer hardware and providing efficient support to ensure uninterrupted operations including Asset Management.

Qualifications

• Proficiency in Desktop Computers and expertise in Computer & Laptop Hardware
• Experience in Technical Support and Troubleshooting
• Strong problem-solving skills and attention to detail
• Training & Monitoring L1 Resources on daily task.
• Excellent communication skills to support end users effectively
• Relevant certifications such as CompTIA A+ or equivalent are a plus
• Ability to work independently and as part of an on-site team
• Asset Management Skills