Design Operations Manager

JD for Manager / Dy. Manager Operations :

* Own delivery performance against customer SLAs (TAT %, backlog/WIP

control, schedule adherence) and drive corrective actions to sustain

service levels.

* Build and run robust shift planning and capacity management:

staffing, productivity targets, skill matrix deployment, and contingency

coverage for demand spikes.

* Ensure uninterrupted production readiness: workstations/software

availability, operational handoffs, escalation routes, and cross-team

coordination with IT and support functions.

* Establish a daily management system (tier huddles, visual controls,

and escalation protocol) to improve predictability and execution

discipline.

* Mentor leaders to build internal Lean capability (Green/Black Belt

mindset)

* Partner with Quality to ensure operational processes meet ISO

13485-based QMS requirements, including document discipline, training

effectiveness, traceability, controlled production, and management

reviews.

* Ensure consistent execution of controlled procedures (SOPs/WIs),

nonconformance handling, and timely closure of audit

observations/nonconformities.

* Lead, coach, and develop Team Leads/Shift Leads, QC Leads, and

planners; build leadership bench strength and succession.

* Able to do competency tracking, and performance management; improve

team capability and reduce attrition risk.

* Create a high-accountability culture: clear KRAs, weekly performance

reviews, structured feedback, and recognition systems.

* Act as operational point-of-contact for escalations, delivery risk,

and process changes; manage communications with customer-facing teams.

* Build and publish performance dashboards: TAT, FTP, remake %,

productivity, utilization, backlog, training hours, audit actions, and

cost drivers.

* Run weekly/monthly reviews (MBR/QBR-style): performance narrative,

risks, project status, and commitments with clear owners and due dates.

_ _

_Qualifications and Skills:_

-Minimum 5+ Years experience

* Strong acumen in operations workflows ( CAD workflow experience

preferred)

* Experience of managing 50 plus team size

* Ability to coach and motivate team.

* Shall be able to write SOPs and build systems for ease of operations.

* Operation skills like shift planning, workload management, Quality

framework planning, and executions etc.

* Strong leadership skills, communication ability in, Hindi and

English.

* Collaborate skills for coordinating with global Dental labs teams,

Dental offices, and dental professionals.

* Experience in Automation or AI will be preferred,

Note : Has to work on US Shift