Delivery Partner CloudOps

About Position:

We are seeking a highly skilled and client-focused Senior ITSM Practitioner to lead the technical sales process and solution design for ServiceNow, FreshWorks, BMC , SolarWinds ManageEngine and similar IT Service Management, Operations Management engagement. This role bridges the gap between business needs and technology solutions, working closely with sales, delivery teams, and clients to architect scalable, innovative, and value-driven ServiceNow solutions

• Role: Delivery Partner CloudOps
• Location: Pune
• Experience: 15 to 17 Years
• Job Type: Full Time Employment

What You'll Do:

• Bachelors degree in Computer Science, Engineering, or related field; MBA preferred.
• 20+ years of IT service delivery experience, with at least 5 years managing Cloud Operations for SaaS or ERP platforms.
• Proven experience managing global teams (onsite/offshore) and 24x7 operations.
• Strong understanding of AWS/Azure cloud architecture, networking, and DevOps/SRE practices.
• Solid grasp of ITIL, Agile, and SRE-based operations frameworks.
• Excellent communication, stakeholder management, and executive reporting skills.
• Certifications: AWS Certified Solutions Architect / Azure Solutions Architect / ITIL Expert / PMP / SRE certification.
• Experience in ERP platforms will be added advantage(e.g., SAP, Oracle, Workday, or custom SaaS ERP solutions)
• Exposure to FinOps practices for cloud cost optimization

Expertise You'll Bring:

• Service Delivery Leadership
• Own end-to-end CloudOps delivery and operations for a global SaaS ERP customer environment hosted across multiple cloud regions.
• Lead a distributed team of CloudOps engineers, SREs, DevOps specialists, and service managers ensuring high availability, scalability, and performance.
• Define and manage SLAs, OLAs, and KPIs to meet or exceed contractual commitments.
• Drive service excellence, continuous improvement, and automation in all operational processes.
• Establish and run governance frameworks operational reviews, steering committees, and performance dashboards.
• Technical & Operational Management
• Oversee cloud infrastructure management (AWS, Alibaba, IBM) including provisioning, monitoring, cost optimization, and capacity planning.
• Ensure robust incident, problem, and change management practices following ITIL or SRE principles.
• Lead disaster recovery planning, business continuity, and high availability designs.
• Partner with customer engineering teams on CI/CD pipelines, infrastructure-as-code (IaC), and observability frameworks.
• Maintain compliance with security, privacy, and regulatory requirements (ISO, SOC 2, GDPR, etc.).
• Stakeholder & Relationship Management
• Act as the primary point of contact for senior customer stakeholders on all operational and delivery matters.
• Build trusted advisory relationships through proactive communication, transparency, and value delivery.
• Collaborate with internal teams (Sales, Solutions, Finance) for contract renewals, new initiatives, and continuous improvement programs.
• People Leadership
• Lead and mentor a globally distributed CloudOps team.
• Drive a culture of accountability, collaboration, and innovation.
• Oversee workforce planning, competency development, and succession planning.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.