Delivery Operations Team Lead
Accenture
5 - 10 years
Mumbai
Posted: 28/04/2026
Job Description
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Global Process Owner – Pre-Payroll Transition is accountable for the end-to-end design, transition, stabilization, and governance of global pre-payroll processes across all regions. The role ensures standardized, compliant, and scalable pre-payroll operations during transitions from client/vendor/legacy models into the Global Business Services (GBS) operating model, Own the global pre-payroll process taxonomy, scope definition, and operating model across regions (NA,) Define global standards, policies, controls, and guardrails for pre-payroll inputs impacting payroll processing accuracy and compliance. Act as the single point of accountability for pre-payroll process decisions during transition and steady state Lead end-to-end pre-payroll transition activities including discovery, knowledge transfer, shadow/support, controlled go-live, and hypercare. Define and approve stage-gate entry/exit criteria, Go / No-Go recommendations, and transition risk mitigations. Partner with client retained teams, vendors (e.g., payroll providers), and GBS delivery to ensure zero payroll disruption during transition
What are we looking for? Own and approve global DTPs, SOPs, process flows, RACI, SLAs, and escalation matrices for pre-payroll. Ensure documentation is audit-ready, version-controlled, and aligned to global governance standards. Drive simplification, standardization, and elimination of regional process deviations where feasible. •Define and lead transition governance cadence (weekly governance calls, RAID management, executive updates). Identify pre-payroll risks (cut-off breaches, data quality, upstream dependencies) and implement preventive and detective controls. Ensure strict compliance with client data policies and regulatory requirements Deep understanding of pre-payroll controls and payroll dependencies Strong transition governance, risk management, and stakeholder leadership Ability to operate at strategic and execution levels simultaneously Excellent documentation, communication, and executive presentation skills
Roles and Responsibilities: •Global Pre-Payroll Process Framework & Scope Transition Plan, KT Plan, and Go-Live Readiness Sign-off Standardized DTPs, SOPs, Process Flows, and RACI Risk & Control Framework (RAID, escalation model) Transition Governance Decks & Executive UpdatesAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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