Delivery Operations Team Lead
Accenture
5 - 10 years
Bengaluru
Posted: 15/05/2026
Job Description
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Specialist is responsible for business and operational management for the assigned country or deal, including performance governance, metrics management, staffing, and people leadership. The role supports HR service delivery for the client and partners closely with Service Delivery leadership to drive operational excellence, customer satisfaction, and continuous improvement while meeting contractual and organizational objectives. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? Education Equivalent: Minimum Graduate Strong planning, organizational, analytical, and prioritization skills. Proven people management and coaching capability. Experience with performance metrics, reporting tools (e.g., Excel/Access), and basic financial analysis. Strong written and verbal communication skills, English proficiency, customer focus, problem-solving mindset, multicultural awareness, teamwork, and effective time management
Roles and Responsibilities: •Monitor and review administrative and operational activities to ensure achievement of deal and operational objectives · Track and measure performance through metrics, audits, and reviews to ensure organizational initiatives and goals are met · Manage and improve team performance, aligning individual objectives with business and client priorities · Support business development and service delivery through participation in client visits and key initiatives · Manage day-to-day team operations including workload, staffing, scheduling, and coverage to meet deadlines · Monitor voice of customer through surveys and stakeholder feedback and drive corrective actions · Drive continuous improvement and recommend cost-effective and efficient operational solutions · Work within defined budgetary guidelines and provide input to monthly service and performance analysis · Lead people management activities including coaching, mentoring, recognition, and conflict resolution · Ensure team members have development plans and required skills to meet contractual requirements · Drive high compliance to client, organizational policies, and documented processes · Maintain and update OE documentation, SOPs, LWIs, and process baseline metrics · Analyze root causes of issues, escalations, and errors and implement corrective actions · Plan and manage daily staffing, attendance, and employee grievances for the geography and support teams · Collaborate effectively with internal and third-party stakeholders to achieve business goals · Participate actively in organization-wide initiatives and ensure adherence to organizational policiesAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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