Project Description:
We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Responsibilities:
- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
- Identifying customer needs and overseeing service delivery within the business context.
- Determining ways to reduce costs without compromising customer satisfaction.
- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed.
- Manages team and individual performance.
- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).
- Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
- Resolve/monitor customer escalations as appropriate.
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
Mandatory Skills:
Exchange Traded Derivatives
Mandatory Skills Description:
- 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets
- Must have experience in Trade Surveillance
- Must have deep & strong experience in any one of below:
Equities and Fix Income
Commodities - especially Precious & Base Metals
FX Options - expert in FXO strategies and Structures
Reference Data - expert in building reference data system and integrations with market data providers
- Technical background with intermediate to advanced level knowledge in Python/Pyspark
- Experience in managing teams of 50+ people
- Holistic knowledge of business processes and various scenarios , challenges and opportunities
- Carve out and envisage business challenges and requirements to a comprehensive solution
- Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations
- Good communication and English language competency
- Experience with managing project schedules, finances, risks and issues.
- Close attention to detail and ability to sum up key messages for stakeholders
- Weekly project updates, their completed tasks and review, plan for next action points
- Understanding of project governance & Agile standards and procedures.

Delivery Manager

Luxoft

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Job Description

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